We are looking for an individual to join our EAR People & Culture team, where you will provide full coordination and administrative support.

The individual will ideally have an interest in Learning & Development, be highly organised, keen to learn with the ability to multi-task and use their initiative. This opportunity is a chance to gain exposure to the whole business, and we want to attract someone who has passion and who would like to focus on a long-term career within our organisation.

A bit about the ‘Department’: The Regional People Development Team sits within the Regional People & Culture team and aims to improve the knowledge and skills of TFS EAR employees and encourage a learning mindset, so employees can perform their roles effectively, excel in their career and drive the business forward.  Most of the regional People & Culture team is based in the UK. There may on occasions be opportunities to travel. 

What you’ll be doing:

• Administer regional learning and development programmes (face-to-face and virtual classrooms) and training demand for the Europe and Africa Region (EAR).
• Coordinate the annual EAR People & Culture Conference and Toyota Way of Working (TWoW) related events.
• User management of the on-demand learning offer: Learning Management System and LinkedIn Learning.
• Maintain accurate training records.
• Act as the main point of contact for the regional performance management system.
• Utilise data analytics to evaluate the effectiveness of training programmes.
• Support the delivery and analysis of our annual talent tracking initiatives: Career Evolution & Global Career Development Forms.
• Handle accounts receivable, recharges and ensure timely payment of invoices.
• Serve as the point of contact for Learning & Development general queries from internal and external customers.

How you could stretch this role:

• Making recommendations for continuous improvement of training programmes and internal processes.
• Becoming a Toyota Way of Working (TWoW) ambassador.
• Hosting virtual classrooms and webinars.
• Maintaining and contributing content to the People Development pages of the regional intranet.
• Design and development of learning and development resources.
• Contribute towards the strategic direction of the People Development function

What you’ll get to own:

• The end-to-end training demand process, administration of the regional learning and development programmes and autonomy to suggest and propose process improvements.
• The user experience across course enrolment, learner management systems and customer support.
• Ensuring all course materials and resources are up-to-date, accessible to staff & reflective of the courses available.
• Collation and analysis of regional development training data.
• Administration of the training budget.

Requirements

Key Experience & Skills:

• Good organisational skills and able to work accurately within agreed timescales.
• Able to manage competing priorities under pressure.
• Good attention to detail and ability to probe and check accuracy of information.
• Able to communicate effectively, in writing, face-to-face and over the telephone with employees and suppliers where English is not their first language.
• Proficiencies in using Microsoft Office software, particularly Excel and Teams.  

Attributes & Behaviours:

• Able to use own initiative and manage workloads in fast paced environment.
• Enjoys working with data for the purpose of administration and analysis.
• Motivated to learn and develop, personally and as part of a team.
• Organised with attention to detail.
• Customer centric mindset.
• High level of integrity and ability to recognise and correct mistakes and maintain continuous improvements.
• Ability to develop relationships with employees and suppliers operating in remote locations.
• Cultural sensitivity.

Benefits

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program
• Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Our Recruitment Process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.