People Coordinator (Retail)

Are you ready to rethink your routine? This role will play a key role in supporting the Retail People function at Trinny London. This role play a key role in ensuring efficient administrative processes and providing first-line support on employee queries. This role is ideal for a proactive and detail-oriented individual with experience in a fast-paced, high-growth environment. The ideal candidate will have strong administrative experience, a solid foundational understanding of employee relations, and the ability to collaborate effectively with key stakeholders across the business to support scaling teams and evolving people strategies.

Welcome to Trinny London! 

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

This Role

Key Responsibilities

Administrative & HR Support 

• Maintain and update employee records, ensuring all HR systems (HiBob, Deputy) are accurate and up to date.
• Prepare and issue employment contracts,  letters, and other HR-related documentation.
• Own the end-to-end onboarding and offboarding process, ensuring a seamless experience for employees.
• Ensure compliance with company policies, employment legislation, and data protection regulations (GDPR).
• Support the implementation and maintenance of HR systems, identifying opportunities for process improvements.
• Assist in coordinating & supporting people-related initiatives, such as training & development, annual reviews, engagement surveys, etc. 
• Ensure HR processes and policies are applied consistently, identifying opportunities for improvement.
• Support the People team with people projects and initiatives 
• Assist in gathering and analysing HR data to provide insights and recommendations for continuous improvement.
• Assist in with talent development initiatives, such as succession planning and internal mobility from the People side  

Employee Relations (ER) Support

• Support line managers in handling people-related issues in line with company policies, escalating to People Partners where necessary.
• Assist in tracking and managing casework, ensuring accurate records are maintained.
•  Responsible for meticulous note-taking and administrative support for ER  cases, ensuring accurate documentation and efficient case management 

Payroll & Benefits Support

• Work closely with the Finance team to ensure accurate and timely processing of monthly payroll for Retail employees.
• Communicate payroll-related changes, including starters, leavers, salary adjustments, and variable pay (e.g., sickness, overtime).
• Act as the first point of contact for employee payroll and benefits queries, ensuring timely resolution.
• Support the administration of employee benefits, including enrollments, changes, and queries.

Skills & Experience

• Strong, demonstrable experience in HR administration/coordination, with exposure to employee relations.
• Working knowledge of employment law and HR best practices.
• Experience providing first-line ER advice and supporting managers with people-related issues.
• Strong attention to detail and ability to handle confidential information with discretion.
• Excellent communication skills, with the ability to build relationships across all levels.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities  & a fast paced environment 
• Proficiency in HR systems (HiBob & Deputy desirable) and Microsoft Office (Excel, Word, Outlook).
• Experience supporting payroll processes is a plus.

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge. 

Requirements

These skills will help you go far in this role:

• Demonstrable experience working in a HR admin/assistant role required
• Knowledge and understanding of HR policies, procedures and processes, as well as employment legislation
• CIPD qualification, or equivalent, desirable
• Knowledge of Health & Safety best practice, desirable
• Passion for people and culture
• Exceptional attention to detail and organisational skills
• Strong interpersonal and communication skills
• Proactive and positive attitude
• Team player with ability to work autonomously too
• Experience working within a fast-paced environment

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

Benefits

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Flexible working with core working hours
• Hybrid working, 3 per week days in our amazing office, which is fully stocked with snacks and drinks
• 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash
• An annual personal training and development budget

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.

We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.