We are looking for a People Advisor, with previous experience gained in a fast-paced environment, ideally within the E-commerce/Tech or Customer Contact Services environment. This role has been newly created to support our Customer Services and Operations teams in Edinburgh and some of our Tech team (mainly based in London). This mix of functions will give a really exciting variety of teams to partner with and develop your business partnering career. This is an incredible opportunity to take that next step in your career and work with a brilliant team of business partners and wider people team who will support you and give you space to really bring value in your role.
This position will sit within the People Team and be based in our Edinburgh Office, business partnering and supporting across the Edinburgh and London Offices within Trainline; with a secondary focus supporting our People Operations Team with any local support.
The skill set for success in this role is a professional, pragmatic, and customer-focused HR generalist, with a strong background working on Employee Relations in a complex and fast- paced environment. The pace at Trainline is incredibly exciting but it can be challenging so we really need someone that has experience working in a similar environment. We would also expect the successful candidate to have a passion to see value-add projects through from conception to delivery, being proactive and autonomous along the way and really embracing our one team mentality at Trainline.
Business Partnering
People Operations Support
We’re looking for a team player with a growth mindset and a passion for People, you will have experience in a HR/People team either business partnering or in an operational role. You'll be a self-starter with a helpful, people-orientated demeanour who is always willing to support our Trainliners. Super-strong organisation and interpersonal skills are essential, and you’ll also bring the ability to work at pace and with agility.
We pride ourselves on being a high performing team and want Trainliners to have those same high standards. In return we will provide a supportive environment with endless possibilities for development and growth in an extremely fast paced environment. If you are pro-active, curious, amazing at building relationships and ready to take the next step in your career then this role is for you.
Why should you jump on board?
We pay special attention to learning and development and organise quarterly company learning days as well as offering a learning budget that can be put towards resources of your choice. We will cover the costs of your professional subscriptions and give you access to our very own learning platform.
At Trainline, we care about the wellness of our employees. We host puppy therapy sessions, in-office yoga and run Mental Health First Aider training courses as well as having an Employee Assistance Program as one of our many company benefits.
We regularly throw fun social events such as pub quizzes, karaoke nights and our large-scale Summer and Winter Festivals every year. Additionally, we love hosting meetups in our amazing event spaces and having the opportunity to support internal and external community groups.
We also hold companywide hackathons and our annual Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment.
Our flexi-first approach
We believe in the importance of a healthy work-life balance and the value of a flexible workforce. Our flexi-first approach outlines our commitment to a hybrid way of working and our expectations of Trainliners. A key part of what makes Trainline special is our people and the value we get from the buzz and energy of our workplaces, and that’s why we’re proud to offer the best of both worlds. In practice this means in–office attendance at least 40% of the time over a 12-week period for all Trainliners. These in-office days are typically team led to help us connect, collaborate and create together.
Our Values
Think Big - We're building the future of rail
Own It - We care about every customer, partner and journey
Do Good - We make a positive impact
Travel Together - We're one team
Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.
We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.