Who We Are
Justworks Labs is focused on exploring new products that complement the Justworks PEO and expand our ability to help all small businesses grow and thrive. We operate in a fast-paced, dynamic environment. We build and adjust direction quickly, all while maintaining the high standards of excellence Justworks customers have come to expect. We work in a collaborative, hybrid office doing 3 in-office days a week.
Who You Are
You know how to identify areas for process and procedure improvement. You strive for operational efficiency and leverage your technological literacy to obtain it. You demonstrate patience, determination, and excellent people skills, and are eager to contribute these assets to a fast-paced, entrepreneurial environment.
As a Payroll Tax Notice Analyst, you will help triage and troubleshoot Federal and State withholding and unemployment tax notices on behalf of our clients. You will have the ability to dependably execute a set of daily, quarterly, and annual tasks to make sure our clients are compliant. Your role involves working cross-functionally to solve customer issues, as well as communicating with local, state, and federal agencies.
What You Will Work On:
- Execute and maintain Tax Notice resolution across all local, state, and federal jurisdictions.
- Resolve payroll tax notice inquiries/issues generated by our Customer Support team and our internal ticket creation within an agreed upon service level agreements (SLAs)
- Working knowledge of preparing amended payroll tax returns to include W2C’s
- Research, resolution and follow up directly with Justworks Payroll clients and taxing jurisdictions for tax notice resolution. This includes managing the abatement process.
- Triage incoming issues/inquiries to identify need for engineering intervention
- Monitor inquiries/issues to identify trends in payroll tax issues
- Recommend and execute improvements to processes
- Maintain internal resource center regarding payroll tax policies and procedures
- Execute changes to payroll tax processes and procedures along with key stakeholders in Engineering, Product, Finance, Customer Success, and Compliance
- Actively participate in the training of new team members and provide progress reports to the direct manager
- Perform other related duties as assigned
Qualifications:
- Minimum of 2+ years of payroll tax research/notice resolution
- Strong written and verbal communication skills
- Process-driven while able to be resourceful and adaptable
- Technologically savvy; experience with utilizing multiple systems and software programs
- American Payroll Association (APA) Fundamental Payroll Certification (FPC) a plus
- Experience with multi-state accounts for single large employer OR multi-employer in multiple states required
- Experience working with payroll provider in a similar role
How You Will Do Your Work
As a Payroll Tax Notice Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of inter-dependencies and inter-relationships (context and connections).
All Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
