Payroll Consultant

The Nitty Gritty

Datacom is Australasia's largest homegrown technology services business of over 6500 people, from humble beginnings as a small family business, we have enjoyed healthy, organic, and sustainable growth to become a large multinational, that proudly holds on to our ‘small family business feel.

We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability

At the center of our vision and values are people: our people. We are guided by what is best for our staff, our customers, and our communities.

Growing to dominate the New Zealand government and corporate IT market, we expanded into the Philippines, Malaysia, and Australia in the mid-90s and have been growing in those regions ever since.

Do you have what it takes to help us grow? This is your chance to be part of something new, getting on from the ‘ground floor’ and benefiting from all the up-side of a ‘start-up’ initiative with the security of a large multinational (and yet none of the down-side).

Our purpose

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role  

We are seeking a knowledgeable and customer-focused Payroll Software Support Consultant to join our dynamic team. As a Payroll Software Support Consultant, you will be responsible for providing exceptional technical support and guidance to our clients utilising our payroll software solutions. You will play a crucial role in ensuring our clients maximise the benefits of our software and resolve any issues or inquiries they may encounter.

Over the past two decades, Datacom has made significant investments in the development and expansion of SaaS products, catering to customer and community engagement, employee management, and operational oversight through our Datascape ERP solution; a modern, cloud-based ERP software suite designed specifically for the unique needs of local government in Australia and New Zealand as well as notable brands that include Datapay and Smartly in the Enterprise and SME payroll and HR spaces respectively. Datacom is more than a Managed Services provider. We're a leading SaaS Product House, innovating alongside International players.

What you’ll do   

• Serve as the primary point of contact for clients seeking assistance with our payroll software solutions via phone, email, or ticketing system.
• Provide timely and effective technical support to troubleshoot and resolve software-related issues, including payroll processing, tax calculations, reporting, and system integration.
• Conduct thorough analysis and diagnostic testing to identify the root cause of client issues, utilising problem-solving skills and technical expertise.
• Guide clients through software configurations, upgrades, and enhancements to optimise system performance and functionality.
• Document and maintain accurate records of client interactions, including issue resolution steps and recommendations, in the support ticketing system.
• Collaborate with cross-functional teams, including software development and product management, to escalate and resolve complex client issues and contribute to ongoing product improvement efforts.
• Deliver comprehensive training sessions and user guidance to clients to enhance their proficiency in utilising our payroll software solutions effectively.

Requirements

What you’ll bring  

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Proven experience 2 - 3 years in a technical support role, preferably as a payroll officer or with relevant experience in the payroll software industry or a related field.
• Strong understanding of payroll processes, tax regulations, and compliance requirements.
• Proficiency in troubleshooting and diagnosing software-related issues, with experience in software debugging tools and methodologies.
• Excellent communication skills, with the ability to effectively articulate technical concepts to clients of varying technical backgrounds.
• Exceptional customer service skills and a commitment to delivering a positive support experience.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Relevant certifications (e.g., CPP - Certified Payroll Professional) are a plus.

Benefits

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.