About seQura
seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.
We make a difference sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months.
Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue.
Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.7/5.
About the role 🤓
As a Payments Support you will have constant contact with our customers, assuring an excellent level of attention and looking for the best solution to help with the debt payment.
What challenges you'll be solving 🚀
Be a responsible and key ally for the company to manage non-payments of the assigned operations.
Participate in the recovery process upgrade.
Use analytical tools to investigate tendencies and possible failures in the recovery model.
Support decisions about changes.
What we offer 🤩
We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.
One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.
In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.
23 vacation days + 2 days of free disposal per year.
Professional development that includes access to a language learning platform with courses available for 24 languages, including both group and private classes.
Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.
Health insurance discounts with Sanitas and DKV.
Urban mobility by using your own bike with Kleta.
Monthly credit for using our smart fridges to access healthy, organic, and sustainable fruits and snacks.
Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, and environmental consciousness). Each area will include various activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.
What you’ll need 🫱🏼🫲🏽
At least 1 year of experience in debt recovery.
Excellent written and verbal communication skills in Spanish and intermediate-level of English.
Availability to work on 6h shifts 9h -15h/15h - 21h from Monday to Friday.
Good capacity for negotiation and organization.
High level of emotional intelligence.
High Office Package knowledge.
Objective-oriented and thrilled about challenges.
Flexible about changes and resilient.
Proactive in finding solutions and creativity to implement action plans.
As this role is based on need, our response times may be slower than usual. We kindly ask for your patience and understanding during this time. Thank you!
We kindly ask that you submit your CV in English, as it is the official language of our community.
We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all.
Do you want to be part of the change? Join us!👇
