Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
We are looking for a proven strategic individual contributor who is eager to work cross-functionally to ensure that Payments at Airbnb can stay competitive and aligned with market dynamics in local regions.
This individual will focus on global markets (primarily EMEA and APAC and may be asked to contribute to other markets too), providing valuable insights into payment market trends, customer behaviors and competitor activities, help define and implement payments regional strategy, including identification of growth and customer experience opportunities, and acting as a market SME and liaison between the Airbnb business and Airbnb Payments.
Success in this role will require collaboration and influencing all levels of the Payments and cross-functional organizations, travel, and attending payments/business forums-events .
Key Responsibilities include:
Market Intelligence:
- Performance Dashboards. Partner with our data analytics and cross-functional teams to implement (leverage internal market level dashboards to understand and monitor current status of key metrics.
- Research. Gather market intelligence through direct and independent research.
- Emerging Trends. Stay abreast of emerging trends through publicly available sources and by attending payment and travel industry forums
Payments regional strategy & opportunities
- Market strategy. Define and implement market-level strategies in support of business and Payments priorities and in consultation with the local business teams and cross functional Payment teams.
- Opportunities. Identify and prioritize in-market payment opportunities to materialize the strategy by leveraging in-market intelligence.
- Execution. Support materialization of opportunities, directly in early stages and indirectly as opportunities progress through their lifecycle.
Market SME and liaison
- Cross functional SMEs. Identify business and payments SMEs across key functions, who will focus on market success from a payments lens.
- Organizational Alignment. Establish an operating rhythm that streamlines current engagement model, demystifies organizational complexities and better connects and aligns the payments and business teams for strategy, planning, key metrics, etc.
- Build Knowledge & Consult. Become the connecting tissue with markets and experts in payments capabilities and roadmap as well as the business’s strategies and priorities. Enable teams through payments and market expertise.
Experience
- BS/BA degree in business or technical field
- 10+ years of combined experience across consulting, strategy, and payments.Experience in the payments industry is required, ideally from a network or merchant perspective.Experience in consulting is required, specifically on proposing market level strategies that incorporate market research, business and payments data, and company goals.Must have understanding of payments landscape in at least one of the following regions APAC and/or EMEA; while also being able to build up knowledge in new markets/regions
- Proven excellence in critical thinking, communication, presentation, storytelling and interpersonal skills across different levels of the organization
- Prior experience in Travel industry is a plus
Skills
- Strong program management skills, able to handle multiple concurrent programs with limited control over resources
- Works independently in fast-paced and complex environments
- Proven ability to work cross-functionally, lead strategic and tactical execution within a large functional organization, and enable collaboration (including productive friction), transparency, and accountability across teams
- Strong understanding of software product development processes and methodologies
- Deep knowledge and experience using collaborative project management tools and processes (e.g. JIRA, Asana, AirTable Smartsheets, Google docs, scrum, agile)
- Passion to work on unstructured business problems to help drive & influence change
- Converts complex information, including internal/external business challenges, to compelling business recommendations and best practices to improve products, processes or services
- Uses sophisticated analytical thought to exercise judgment and identify innovative solutions
- Acts as an advisor to leadership
- Consistently demonstrates core values and belonging behaviors
- Ability to independently lead payments market research using proprietary, open-source, and third-party sources
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
