Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.
VCA Managed Services (VMS) is an augmentation of Visa’s consultancy offering, supporting the execution and implementation of recommendations to help scale competitive advantage and operate to succeed in the digital age. We are looking for an experienced Programme Lead to join the VMS team in an important Visa client the UK.
Coming from a strong consulting and payments background, the VMS Programme Lead will have responsibility for the successful execution of a programme of Visa related projects within an important Visa client. Working closely with both client and Visa personnel, the Programme Lead will have accountability for ensuring the delivered project outcomes are aligned against both the clients and Visa’s objectives across all aspects of delivery, including defining the requirements, scoping, training, migration/implementation, project planning, risk management, project controls, and stakeholder management (e.g. programme management, stakeholder engagement, programme governance etc) ensuring that industry best practice is utilised in the design and execution of deliverables.
The VMS Programme Lead will be embedded into the client team, working with client programme management teams, whilst reporting into the Head of Visa Consulting & Analytics – UK&I, and the Head of Visa Managed Services in London.
What is expected of you, day to day.
- Provide high level visibility and drive strategic initiatives for the programme, reporting progress into UK&I VCA and VMS functions, maintaining governance and oversight
- Lead deployed Visa teams and project manage the delivery strategies of developed solutions with a true entrepreneurial spirit. Ensure collaboration and overall integration between programme tracks
- Proactively manage expectations and be the first line of escalation for our client partners and stakeholders on active VMS engagements
- Understand our clients’ business objectives, needs, plans, etc. together with the UK&I Account Management Team
- Identify opportunities and improvements to grow the business of both Visa and the client
- Develop and propose appropriate project approaches and business solutions to the client with compelling VMS business cases
- Provide Thought Leadership knowledge regarding the future of payment and retail banking to our client
- Leverage Visa’s innovation, product and data capabilities to further grow our clients’ business by working together with the VMS/VCA and product teams
- Build and retain Visa Consulting relationships with our key client stakeholders
- Track funding consumption on all active projects you are leading
- Capture learnings and create case studies to continually evolve the VMS practice
- Develop an excellent understanding of Visa products and services
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
What we're after
- Consistent track record of successful project management delivery, working across a range of teams
- Strong consulting background, with the ability to develop and build strong, trusted client relationships and influence the design and outcomes of client engagements
- Good communicator, with the ability to summarise clearly and succinctly what is going on, and convert this into engaging presentations that tell a story
- A passion for project governance, with deep project/programme management, financial and budget management in technology, technology consulting, and technology processes
- An individual with a can-do mindset, able to change direction to adapt and respond as project demands dictate
- Solid understanding of delivery techniques, methodologies, and best practices. Hands-on experience with Waterfall and Agile frameworks (e.g., Scrum, Kanban)
- Substantial experience in retail banking and/or payment card industry and/or merchant retail business desirable.
- High intellectual capability evidenced by excellent analytical skills
- Comprehensive knowledge of tools and the use of data insights for business growth in a digital and technology-driven environment
- High levels of integrity and business ethics
- Willingness to maintain professional development
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
