Job Purpose:
Vivo Energy (VE) distributes and markets Shell and Engen branded fuels and lubricants to retail and commercial customers in Africa. We operate in 28 countries across North, West, East and Southern Africa where we have a network of over 4500 service stations. We also export lubricants to other African countries.
We are looking for a Payments Product Manager to drive the delivery of new B2C payment solutions across our Retail sites, ensuring customers can pay the way they want, looking at both digital and physical acceptance. This project is one under a programme of initiatives improving the end-to-end customer experience across payments and loyalty.
The role requires an experienced Product Manager with strong payments experience, preferably obtained in a Retail Fuels environment understanding credit, debit and mobile money acceptance, customer flow and journeys and the reimbursement and reconciliation processes.
The role requires close collaborative with the VE Ous, identifying the right payment partners and defining the product strategy and user experience, considering the terminals and loyalty roadmap. The successful individual will be driving the project and delivery to ensure the solution is developed by the chosen vendor(s) as per the specified requirements and release plan and deployed aligned to change and business readiness activities.
The vendors and Vivo core-project teams are mature and experienced. Involved individuals are self-motivated and competent, however there will be multiple demands on their time so prioritization and regular interaction will be required. A collaborative style and an ability to manage stress individually and within this virtual team are important qualities.
This is a medium to long term role – initially a 12-month contract, based in Cape Town.
Requirements
Principal Accountabilities:
Strategic requirements
- Take personal ownership and accountability for the efficient delivery of the overall initiative to define, integrate and deploy the new B2C Payments Solutions for all customers (external and internal)
- Identify the right payment partners by OU to enable customers to pay the way they want across credit, debit and Mobile Money considering new payment entrants, customer preferences and payment trends, particularly in app / digital solutions.
- Co-ordinate with other product and project owners to align roadmaps for delivery across terminals, automation, telecoms and in app development.
- Ensure HSSE alignment and approval for any housings/charging stations deployed and operational processes for the use of the payment terminals on the retail forecourt.
- Ensure terminals are in place to accept payments through the correct paydroid applications, utilising the current PAX strategy.
Ensure the deployment and support processes for both terminals and applications are clearly defined between all the suppliers and partners (including in-country hardware repair) against agreed SLA’s and KPI’s.
- Manage the payment terminal estate across the VE group.
- Ensure the chosen payment solution are cost effective, versus MSF’s today and are acceptable for all parties – including retailers and dealers as well as VE centrally
- Work with identified vendors and internal staff to ensure the integration and development, where needed, is completed in a timely manner and to a high quality, tested fully E2E.
- Ensure all business readiness activities and change management activities are completed in line with the plan.
- Manage Project reporting ensuring Progress, Finances and RAID issues are accurately reflected to the Head of Payments and Loyalty and into Steering Committee meetings and to the EXCO
- Ensure remedial action is taken as quickly as possible if any unexpected situations occur that will result in substantial changes in approach to the delivery of proposals.
Key Challenges:
- Flexibility in working as the role is broad in terms of requirements.
- Ensure all parties work closely together to deliver the required initiative outcomes.
- Alignment with other projects in the Payment and Loyalty portfolio.
- Identify the right solution and partners across Africa where there is no one size fits all solution.
Job Knowledge, Skills & Experiences:
The role is suited to a person that has 10+ years’ experience in delivering complex projects across multiple geographies and cultures. Ideally the product manager will be skilled in the delivery of complex payment solutions ensuring all the stage gates of projects are met and delivered to a high quality.
Strong focus on DELIVERY:
- Understanding and experience of card payment systems, preferably in the retail petroleum industry.
- Understanding and experience of ERP systems and interface development.
- Experience in working with organisations across multiple geographies and languages and understanding the intricacies of project delivery across multiple cultures
- Ability to run scoping workshops to ensure the project requirements are well defined, understood and planned for delivery
- Strong conceptual, analytical, problem-solving, troubleshooting and resolution skills.
- Proven ability to work with limited supervision whilst exhibiting strong time management skills and delivering with a sense of urgency and attention to detail
- Ability to demonstrate supportive relationships with peers, customers and third parties
- Ability to manage and extract maximum value from disparate teams
- Demonstrable experience of successfully managing large projects involving complex technology platforms migration with high business impacts.
- Able to identify, assess and articulate risks to senior management with mitigation strategies.
- Proven ability working in a complex and ever-changing environment
- Excellent decision-making skills.
Academic Qualifications
- Bachelor’s degree from a recognised University preferred
- Industry accreditation preferred
Functional Skills
- Strong Project Management Skills
- Commercial Acumen
- Ability to identify practical solutions to complex problems
- Ability to work in Multi-Cultural Teams across multiple time zones
- Self-motivated with great organising skills
Key Competencies
- Extensive Payments knowledge and project delivery experience
- Attention to detail and quality
- Stakeholder Management
- Team Leadership
Relevant Experience
- Complex Project Management experience in large commercial organisations
- Payment System integration into ERP Systems
- SAP ERP Integration knowledge preferred
- Vendor Management experience
