Who we are
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland with the Athens office being one of the largest, hosting around 580 employees working from the center of Athens for the rest of the world.
Position Overview
As a Payments Disputes Specialist you will be managing the whole process of investigating disputed credit and/or debit card transactions as well as legal claims and taking suitable actions to resolve those disputes/claims. Besides being in contact with the payment service providers, you will be also interacting with external partners and other departments making sure to address the disputes/claims in the most efficient way, while maintaining a good customer experience. This role should be up to date with the latest scheme rules, regulations and local laws (depending on the market) and propose potential improvements in current processes.
The payments disputes’ resolution team is part of the Payments Risk Management team in the Fintech Department. The position will be based in Athens, Greece.
Responsibilities
- Manage legal claims sent by respective authorities.
- Communicate with the company's lawyers, external partners and customers to resolve filed claims.
- Manage dispute reports sent by payment service providers.
- Communicate with payment service providers and customers to resolve filed disputes.
- Cooperate with Customer Services to manage disputed reservations.
- Be constantly updated with scheme rules, regulations, local laws (depending on the market) and best practices.
- Perform the data entry of relevant information in the company's databases/tools.
- Insert records of disputes/claims in other systems (accounting).
- Handle providers’ reports and follow-up on financial losses related to disputed reservations.
Requirements
- University degree in Law, preferably from a Brazilian University
- Fluency in Portuguese and English (verbal and written)
- Familiarity with MS office (especially Excel, Word)
- Strong presentation and communication skills
- Data-driven approach along with strong critical, analytical and investigation skills
- Ability to act proactively, take initiatives and demonstrate a can-do attitude focusing on producing high quality results within a fast-paced environment
- Ability to work independently, meet tight deadlines and navigate through multiple systems and processes
- Discretion in dealing with confidential information
- High level of responsibility & integrity combined with eagerness to work in a multicultural, international environment subject to continuous changes
- Previous experience in practicing Law and/or handling disputes will be considered a plus.
Benefits
We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:
- Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
- Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
- Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
- Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.
- Growth – We believe in personal development and continuous education, thus we offer the opportunity of role-related training on tools and best practices.
- We also like to schedule company/department/team activities and events outside the office space!
- We have a relaxed & fun work environment where you can enjoy free breakfast coffee/tea, playing ping pong or video games.
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
