Payment Processing Analyst

About the Role

The Payment Processing Analyst plays a critical role in ensuring smooth payment operations throughout a customer’s journey with Pushpay. This includes collaborating with sales teams to gather and pre-screen necessary documentation, providing underwriting support, onboarding, setting up, and testing new accounts. Once live, the Analyst ensures ongoing risk management, compliance, account maintenance (including data cleaning), and customer support via phone and ticketing systems. The Payment Processing Analyst works closely with Sales, Customer Success, and Billing teams to help grow the organization.

Ranked number 14 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2023; and named as one of BuiltIn ‘Best Places to Work’ in both Seattle and Dallas for 2024.

Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO, to start, increases with tenure and seniority
• Paid parental and adoption leave

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You'll Do

• Collaborate with Go-To-Market (GTM) teams and customers to facilitate a seamless onboarding process.
• Review merchant applications to identify inconsistencies and provide underwriting discernment.
• Analyze transactions that meet risk thresholds to assess potential risks and recommend additional actions if necessary.
• Assess and resolve rejected payment items, making adjustments as needed to customer accounts.
• Maintain and update customer account information to ensure accuracy.
• Enter personally identifiable information (PII) into databases with high precision.
• Manage risk-related support tickets, escalating issues per established guidelines.

What You Bring

Education and Experience

• Required: 3+ years of experience preferably in underwriting, risk management, or payment gateway implementations.
• Required: Proficiency in office productivity tools (e.g., Google Workspace, MS Office Suite) and communication platforms (Slack, Teams).
• Essential: Experience in payment processing, especially with ACH, credit card, and merchant acquiring businesses (e.g., acquiring banks, payment gateways, processors, or payment facilitators).
• Education: Bachelor's degree required.
• Strong understanding of risk management principles, particularly in the context of portfolio growth and profitability.
• Experience with quality assurance, peer reviews, and training.

Skills

• Strong attention to detail and ability to follow detailed processes.
• Excellent analytical and storytelling skills, with the ability to present trends and insights to various stakeholders.
• Capable of meeting deadlines and managing multiple priorities in a fast-paced environment.
• Ability to work independently and within a team.
• Growth mindset with a willingness to learn and adapt by following operational workflows.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact [email protected].

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!

Applications will be taken on an ongoing basis.