Payment Operations Specialist

The Role

We are looking for a Payment Operations Specialist to innovate, win, and grow with us in Portsmouth, NH/Hybrid or Remote on EST and CST Time Zones in the U.S.

The Payment Operations Specialist for Reversal Payments is a Full-Time/Permanent position that will analyze payments that were processed erroneously on behalf of our clients. The Specialist will utilize available resources and follow prescribed methods to ensure accurate and timely collection and client delight. Strong attention to detail and excellent communication skills are integral for success in this role. 

This dynamic person will work with our bank partners, external Clients, and internal business associates to leverage all resources required to collect and complete misdirected payments effectively and efficiently. This person has a passion for collections, and sales, and is process-oriented. 

How you’ll contribute:

• Monitor reversal, debit request, and misdirected payments to ensure timely SLAs are met 

• Communicate effectively internally and externally through email and calls with Clients, bank channel partners, and Vendors to ensure pullbacks on payments are processed effectively 

• Perform extensive research and utilize your sense of urgency during critical moments to ensure timely action to urgent situations  

• Use your propensity for process improvement to make suggestions to improve procedures  

• Participate in subject matter level testing for future Paymode-X releases 

If you have the attributes, skills, and experience listed below, we want to hear from you! 

• 1+ year of prior experience in Treasury, Cash Management, Operations, Collections or Banking 
• Proficiency utilizing the Microsoft Office Suite, especially Excel 
• Enjoy working with Clients to resolve concerns and effectively communicate benefits of the Paymode-X service 

• Propensity for team collaboration and positive attitude in the face of urgent, critical tasks 

• Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates 

• Experience with NACHA rules and regulations 

• Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight 

• Strong communication (verbal/written) and customer service skills  

• Ability to perform self-guided research using a variety of internal tools, phone, and email 

• Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties 

• Be ready and willing to adapt to positive change in a dynamic, growing environment 

• Bachelor’s Degree in Accounting, Finance, or Economics or related field