Payment Operations Manager

• Are you curious, excited by experimentation and always looking to innovate?
• Do you want to work in embedded payments where you can keep learning and developing whilst getting hands-on experience?
• Do you want to have the opportunity to hold a pivotal role in the Payment Operations team?

If so, we would love to connect and collaborate!

We want to hire ambitious, and value-adding talent into Modulr, one of the Modulr is experiencing significant growth, and this role will be instrumental to ensuring the Payment Operations team are prepared for future growth and maintain operational excellence. This role can be based in London or Edinburgh. 

About us

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products.

We have created an industry-leading API platform with comprehensive online tools and access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS. Our payments expertise and extensive product capability enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending, Wage Advance, and Investment & Wealth.

We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs. Modulr hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard schemes across UK and Europe.

Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.

Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS, as well as growth investors Blenheim Chalcot, General Atlantic, Frog Capital and Europe.

Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam, and Mumbai.

Modulr values

• Building the extraordinary; going that extra mile.
• Owning the opportunity; be passionate and proud of the time you invest.
• Move at pace; reach goals faster whilst supported on your career journey.
• Achieve it together, working collaboratively and being a Modulite.

Summary of the role

The Payment Operations Manager will be accountable for our operating relationships with safeguarding partners (such as JP Morgan, the Bank of England, the Bank of Lithuania) and schemes (such as pay.uk (FPS and Bacs) and SEPA), with a focus on building and managing internal and external stakeholder relationships, enhancing scheme liaison, and supporting regulatory changes within Payment Operations.

The role involves educating and promoting the team's work across the organisation, influencing continuous improvement through automation, and defining robust processing solutions. Collaborating with internal product and technical engineering teams is key to ensure delivery. An equally important aspect of your role is to build and manage relationships with external stakeholders at the scheme level, to ensure that operational solutions remain robust, resilient, and compliant. Modulr has an office-first policy as face-to-face and ad hoc collaboration will maximise our ability to meet our ambitious growth and profitability goals.  In practise we expect our colleagues to be in-office at least 4 days per week.

Specific duties:

You will assist the Head of Payment Operations, and the wider team ensuring they are set up for success, by managing access and client money controls, driving efficiencies, and supporting technical delivery. You will be a key contributor in improving our client experience and promoting excellence.

Work with and support key stakeholders including Treasury Operations; Financial Control; Payment Product Managers; Customer Support and Onboarding; Legal and Compliance and the Leadership team (in particular the CEO, CFO and COO).

In this role you are the ‘lead contact’ for scheme liaison:

• Represent Modulr as an Operations Committee Representative at Pay.UK meetings and working groups concerning FPS and Bacs.
• Run our access logs and levels to bank and scheme operational websites and permissions.
• Manage scheme expectations and communications for bank error recovery projects and act as a key contact for scheme/direct participant escalation.
• Support scheme assurance committee with documentation including (but not limited to) participant assurance statement and bank reference data code of conduct.
• Manage scheme testing agenda including (but not limited to) BERTI, MIDEP testing, out of hours cap increase testing, contingency emails/text/call testing.
• Receive and distribute all scheme reporting to the relevant individuals.
• Liaise with product managers to ensure improvements are implemented from scheme recommendations.
• Liaise as required with the payment’s teams at our safeguarding partners.
• Support migration activities including SUN & sort code registration and management.
• Support management of the Net Sender Cap (NSC) and Bacs Debit Cap (BDC) and Peak Contingency Value (PCV) to ensure the correct governance and assurance is in place.
• Be part of the planning process for direct access to SEPA as part of PSD3.
• There will be a requirement in this role to cover out of hours testing and Incident management which is paid in line with company policy, and business needs.

About you

You will be a self-motivated, proactive, and organised individual with a deep understanding of UK domestic and international payment processing. In this role, you will represent Modulr at various scheme forums and promptly complete all assigned actions and reports.

You can move at pace to get things done always working within the definitions of the “Modulr Way” values.  You will be efficient in multi-tasking, prioritising, managing your time effectively comes naturally. You will be tenacious, adaptable, resilient, positive, and focused about innovation and teamworking.

Key skills and experience will include:

• You will be an operational payments subject matter expert and ideally have proven at least 3 years’ experience and expertise with payments, reconciliations, or treasury within an operational environment at a regulated business.
• Working knowledge and operational knowledge of Modulr products/ services (specifically FPS, Bacs, CHAPS, SWIFT, SEPA, Visa and Mastercard).
• Familiarity with payment scheme compliance, the FCA and EU regulatory framework and be adept in interpreting them into operational best practice.
• Be able to thrive in a fast-paced environment, be a quick learner, demonstrate drive, be motivated and passionate to implement and supporting challenging change and growth plans.
• Have exceptional communication skills in all forms (written, verbal, listening), and establish trusting relationships to maintain open communication.
• Be methodical and organised to ensure a smooth coordination of activities within a timely manner to meet demanding deadlines.
• Have good attention to detail to ensure reporting and documentation is accurate and suitable for Senior Management, external parties and onwards cascade.

What can Modulr offer you

You will be part of a cross disciplinary team(s), with co-workers located in Edinburgh, London, Amsterdam, and India. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow.

• Share Options Incentive Scheme.
• Company Bonus - the more successful we are together, the greater the reward.
• Flexible benefits - £1000 to spend on a variety of benefits for you to choose from which suit your lifestyle and needs. Including Private medical insurance, gym membership, health checks etc.
• Perkbox - enjoy freebies and discounts on many other products and services.
• 33 days holiday (including bank holidays) & your birthday off - choose which days you take off to relax and/or spend time with loved ones.
• Learning Opportunities – on joining Modulr you will embark on our 2-day onboarding programme, called ModStart, to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But we do not want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels and platforms.
• Modulr hands-on - join your colleagues for our company wide events throughout the year.
• Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We ask our team members to be based in the office 4 or more days a week. We have state of the art offices located in Exchange Crescent Edinburgh, ScaleSpace in London, and WeWork in Amsterdam.
• Bike to work / E-bike scheme.

ModInclusion

At Modulr, we are working hard to build a more positive diverse and inclusive culture that helps everyone to feel they belong and can truly bring their whole self to work. Not only is it the right thing to do for everyone in the Modulr team, it is also the right thing to do for our business, the community we operate in and attracting future talent. As part of our approach, we actively welcome applications from candidates with diverse backgrounds.

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