We are seeking a detail-oriented and proactive Payment Operations Analyst to join the WorkWave team. The ideal candidate will play a critical role in maintaining and managing our day-to-day payment operations, with a focus on ensuring compliance with KYC / AML regulations and mitigating risk. This position requires strong analytical skills, a deep understanding of payment processing workflows, and the ability to collaborate effectively with various stakeholders.
Responsibilities:
- Manage day-to-day payment operations, including KYC procedures and settlement return tracking and collections.
- Handle bank account changes, MID closures, and ownership changes for low-risk cases.
- Ensure compliance with KYC / AML regulations and mitigate risks associated with fraudulent activities.
- Completion of ad hoc reconciliations.
- Track performance metrics such as KYCs completed and unexpected costs.
- Populate KPI metrics for weekly and monthly meetings.
- Perform detailed analysis of payments-related data.
- Assist with internal and external audits.
- Oversee daily transaction monitoring.
- Collaborate with internal teams and vendors to optimize payment processing workflows.
- Bachelor's degree in finance or related field.
- 2-5 years of experience in payment operations or similar role.
- Strong understanding of payment processing and compliance requirements.
- Proficiency in payment processing tools and software.
- Advanced experience with Slack, Confluence, JIRA, Excel, Google/MS Suite, Salesforce (or equivalent)
- Excellent analytical, communication, and collaboration skills.
