Job Title: Payments Operations Analyst
Location: Chennai
Department: Payments Operations
About Toast
At Toast, we're committed to helping restaurants navigate today's unique challenges with innovative technology, valuable resources, and a supportive community. Our platform is crafted by restaurant people for restaurant people, empowering establishments to focus on their business while we manage the rest. We are building solutions for restaurants today and creating experiences for their future.
Position Overview
Toast is seeking a Payments Operations Analyst I to support our rapidly growing payments business. In this role, you will act as the primary point of contact for the Sales team, serving as the Payments Pricing subject matter expert. You’ll handle custom pricing requests, conduct complex card processing analyses, advise on deal pricing strategies, and maintain strong, professional communication with sales representatives. Additionally, you will contribute to strategic projects, escalate issues as necessary, and track operational metrics for departmental leadership. Daily tools will include Excel, SQL, PowerPoint, and Salesforce.
Key Responsibilities
- Develop expertise in card processing pricing, including market strategies, interchange fees, network fees, and other processing fees.
- Conduct detailed payment pricing analyses for new business opportunities, setting rates that directly impact Toast’s revenue.
- Serve as a subject matter expert for Toast’s payment solutions, advising the Sales team on pricing and support strategies.
- Oversee and improve operational processes that influence Toast Payments.
- Collaborate with Sales Enablement to provide educational support on Payments.
- Optimize internal business operations to ensure scalability and efficiency.
- Use Salesforce, Excel, PowerPoint, and SQL for daily operations.
Qualifications
- Bachelor's Degree in Finance, Economics, Mathematics, or a related field.
- 1-3 years of experience in an analytical or operations role.
- Intermediate skills in Excel or Google Sheets, with the ability to interpret financial models.
- Background in customer service or sales support.
- Strong organizational skills, time management, and verbal/written communication.
- Detail-oriented with robust problem-solving skills.
- Ability to prioritize effectively in a fast-paced, high-growth environment.
- Capacity to deliver high-quality analysis within tight deadlines and service level agreements (SLAs).
- Analytical mindset with an inquisitive approach to problem-solving.
Bonus Qualifications
- Experience in a high-growth tech company.
- Familiarity with data analysis programming languages.
- Experience in the credit card processing industry.
- Proficiency in Salesforce.
Why Toast?
If you're ready to make an impact, Toast offers a dynamic and inclusive environment where your contributions are valued and your growth is encouraged. Join us in empowering restaurants to build, adapt, and succeed.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
