Payment Getaways Operations Manager

The Payment Getaways Operations Manager plays a crucial role in the day-to-day operations and performance of the company's payment processing ecosystem.

You will lead a team of payment specialists to ensure seamless, secure, and efficient payment transactions for the company's merchants and customers.

Your collaboration with cross-functional teams to streamline workflows, address challenges, and optimize the payment infrastructure is integral to supporting the company's business growth.

Responsibilities

• Manage a team of payment specialists responsible for processing, reconciling, and monitoring transactions
• Develop and implement operational policies, procedures, and controls to ensure compliance
• Analyze data, identify trends, and implement process improvements to enhance efficiency and customer experience
• Serve as the primary point of contact for merchants and providers to resolve payment-related issues
• Collaborate with the Fraud Risk Analytics team to develop fraud detection and prevention measures
• Identify automation and integration opportunities to streamline operations
• Monitor performance metrics, KPIs, and SLAs and report on the health of the payment ecosystem
• Contribute to the development and enhancement of payment-related platform features
• Provide subject matter expertise and recommendations to cross-functional teams
• Stay updated on industry trends, technologies, and regulations, and implement necessary changes
• Partner with Product Managers to drive innovation and improve user experience
• Manage and develop the team to operate 24x7x365 financial support and payment processes
• Support launches of new payment options and partner onboarding

Requirements

● Bachelor's degree in Computer science, Finance, or a related field

● 5+ years of Payment Getaways Operations management experience, preferably in e-commerce or financial services

● Strong understanding of payment processing workflows, gateways, and integrations

● Familiarity with industry regulations, security standards, and fraud prevention strategies

● Proficient in data analysis, reporting, and process optimization

● Excellent project management, problem-solving, and decision-making skills

● Proven ability to lead and motivate a team of payment specialists

● Effective communication and stakeholder management skills

● Experience with reconciliation, dispute resolution, and chargeback management

● Strong quantitative and analytical skills, with proficiency in financial modeling and databases

● Ability to understand business operations and their impact on the finance team

● Vital research, critical thinking, and problem-solving skills

● Experience with B2C technology, fintech, and/or payment services is advantageous