Role OVO-View
Team: PAYGO Value Stream Team
Salary banding: £60,630 to £80,000
Experience: Expert
Working pattern: Full-Time
Reporting to: Head of PAYGO
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Opportunity, Exciting, Rewarding
Top 3 qualities for this role: Innovative, Customer focussed, Commercially astute
Where you’ll work:
At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.
All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.
For this role we're looking for someone who is able to come into their closest hub 2 days per week.
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet
Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:
We’re hiring world-changers. From Zero Carbon Living Advisors to Product Managers, every role we’re hiring plays their own part in our mission; our role is to find those people and bring them on our Zero Carbon journey.
This role in a nutshell:
Pay as you go Energy, or PAYGO is a key part of the OVO Energy business. Simply put, it’s the way that many of our customers choose to pay for their Energy, in advance by ‘topping up’ their meter.
The PAYGO Value Stream operates cross-functionally across our enterprise to develop this 750,000 customer, £1.4bn turnover business.
There are three elements to our mission: 1. Safeguard and protect our customers 2. Simplify the business 3. Improve value to OVO. Our PAYGO Journey Owners will play a vital role in making sure that all customer touchpoints evolve in line with this mission.
You will be joining at a key time for OVO’s pay as you go energy business. We’re on the journey to simplify and transform the business, but there’s still lots to do.
You will lead and own one of 3 core customer journeys. Owning the strategy, roadmap and performance, you will work cross-functionally with partners across product, tech, customer care and many more to turn your ideas into customer solutions that delight.
PAYGO Journeys;
This role is to lead the Serve / In-Life journey that includes ownership of segment C CLV and our risk and assurance team.
Your key outcomes will be:
You’ll be a successful PAYGO Journey Owner here at OVO if you…
Let’s talk about what’s in it for you
We’ll pay you between £60,630 and £80,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!
We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.
Here’s a taster of what’s on offer:
For starters, you’ll get 34 days of holiday (including bank holidays).
For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more
For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans
Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.
For your Belonging
To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.
Oh, and one last thing...
We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..
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