Salary: £23,300 per annum
Location: London
Working Hours: Monday to Friday 9:00 - 17:30 (37.5 hours)
To provide world class customer service while supporting the sales and support channels, working within a set KPI. Dealing with daily customer queries and processing changes required whilst engaging internal colleagues, suppliers, and customers where appropriate.
- Work as part of a team to ensure calls from customer, sales and support channels are answered within internal and external compliance guidelines
- Speak and resolve customer queries relating to terminal or banking queries. Raising any changes to relevant partners or merchant banks
- Resolve queries relating to change of bank/ change of entity, cancellations, terminal swap outs
- Ensure all queries are dealt with promptly and professionally
- Ensure data is always captured accurately
- Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
- Carry out any ‘ad hoc’ assignments as and when required.
- To be compliant with health and safety company policy and legislation.
- Be driven to focus energy and passion on serving our internal & external customers.
- Able to use initiative to find ways to resolve problems and deliver.
- Excellent communications skills; verbal and written.
- Enthusiastic and willingness to learn about Daisy products and adaptable to business change.
- Experience of dealing with customers, internal colleagues, and suppliers in relation to orders.
- Has a keen eye for detail with a flexible approach to the job in hand.
- The ability to work under pressure and multitask and not drop the ball.
- Must be well organized and able to work to deadlines and manage own tasks efficiently.
- Strong team player but able to work independently and take ownership for own workload
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
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