Manage schedules for all outpatient services (therapy and clinics), check patients in and out, and provide leadership for the Patient Services Representatives.
Schedule
- Monday - Friday
- 8:00am - 4:00pm
What You'll Do
- Print weekly and monthly schedule reports from system including attendance, reschedules, and fill rates. Assure accurate, timely, and complete schedule information is entered into system to support business office functions.
- Supervise the team through effective hiring, training, coaching, and performance management. Ensure development of staff to achieve high results. Promote engagement and satisfaction to drive retention. Collaborate with management team to identify opportunities for improvement.
- Assure accurate, timely, and complete schedule information is entered and maintained in the practice management system. Complete data entry to collaborate with insurance and authorization team and the intake team.
- Coordinate with clients and providers to schedule new and re-schedule client’s regular appointments to ensure the client meets frequency/ duration per physician orders, within insurance parameters while scheduling to expected provider efficiency. Communicate schedule changes and reschedule needs to clients and providers.
- Collaborate with other services and community supports to schedule specialty services.
- Manage schedules to cover open services resulting from provider absences, illness, and vacations.
- Check in new clients and assure new patient packet is completed.
- Schedule Interpreters as needed.
- Complete all ChildServe mandatory training requirements. Attend and participate in staff meetings as requested.
What You'll Need
Required: H.S. Degree or GED equivalent
Required: CPR Certified
Preferred: Associates degree or higher
Required: One year of office / administrative experience including customer service.
Preferred: Leadership experience
Preferred: One or more years of telephone experience dealing with a multicultural customer base, prior experience working in a multi-disciplinary medical facility, leadership experience.
Ability to communicate effectively in reading, writing, and speaking the English language.
This position may be subject to COVID-19 safety requirements. If applicable, specific requirements will be discussed during the interview process.
Why ChildServe
ChildServe has earned the title of Top Workplace every year since 2014. Here’s why employees love working here:
- Our work matters. We partner with families to help children with special healthcare needs live a great life.
- We’re not your average non-profit. We serve 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, and Iowa City areas. Many of our programs are one-of-a-kind.
- Our team members rock. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.
- Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help many team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe.
- We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible.
Ready to leave work every day knowing you’ve made a difference for kids and families? Let’s move Forward Together - apply today!
ChildServe is an Equal Opportunity Employer.
