Join our dynamic team in digital health and help us scale our growing business. We are currently seeking Patient Services Coordinators. This is a fixed term contract for 6 months.
Why oviva?
To build a healthier future for all, our mission is to provide the most accessible and effective care to people living with weight-related conditions. Why? Because everyone deserves their healthiest self. By blending behavioral change therapy with our unique technology, incredible team of passionate individuals, and innovative company culture, we are creating affordable and accessible app-based healthcare programs to tackle diet-related health conditions such as obesity and type 2 Diabetes. Our proven strategy has helped us become the award-winning and largest digital health provider, treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe including the UK, Switzerland, Germany, and France. You will be joining an organization that has treated 500.000 people to date and is continuing to scale up.
The role:
We are recruiting patient services coordinators to join our Patient Services Team on a bank contract. Bank team members will work on a flexible basis, often to cover busy periods, sickness, or annual leave.
You will be a member of our Patient Services Team, delivering an excellent experience to our patients, being their first point of contact through their enrolment journey
You will engage with patients via various channels (e.g. phone and emails), ensuring appropriate documentation of patient contacts in our internal secure systems
You will develop a deep knowledge of the Oviva UK programmes and be able to work cross-programme to support business needs
You will have the opportunity to feedback ideas and process improvements to support driving efficiencies within the team
You will work to meet Oviva internal and external contractual key performance indicators (KPIs) which will include patient experience and utilisation metrics
Key responsibilities:
Handling of sensitive data, approaching with great attention to detail
Making initial patient calls to introduce programme, explain benefits and patient pathway
Following the Safeguarding policy and protocol and Incident policy at all times.
Using motivational interviewing
Diary management of patient appointments
Following correct internal Information Governance procedures to ensure security of patient data
Accurately inputting data into our CRM system
Working alongside the operations team to achieve contract KPIs and utilisation targets
Evening and weekend work when required, to suit the needs of the business
