Patient Service Technician (Female)

NOTE:  This position has Female gender as a Bona Fide Occupational Qualification (BFOQ) under the Title VII guidelines as approved by the United States Court of Appeals for the Ninth circuit.

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Patient Service Technician (Female) with a passion for human services. This is an exciting opportunity to be involved with an organization focused on lowering the barriers to a successful reentry for returning citizens, racial justice, and diversity, equity and inclusion.

Who we are
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 50+ locations across Washington state that provides a chance for change to over 3,000 people on any given day.

What you'll do
Under the administrative supervision of the Social Services Supervisor and in accordance with program policy, goals, and purposes, the Patient Services Technician is responsible for assisting the outpatient treatment program, primarily in data entry and all Urine Analysis collection.  The Patient Services Technician is responsible for suggesting and recommending changes in program policy and procedure.  The Patient Services Technician is responsible for providing high quality services under the least restrictive conditions feasible. Job duties are but not limited to:

• Enters program and collection data.
• Tracks census information, as directed.
• Completes all UA collections for facility per protocol.
• As needed, assist in the delivery of recovery-based skill building education to patients in either an individual or group setting. 
• Clearly and accurately document all interactions with patients.  
• Prepares forms and/or documents.
• Maintains and processes all program records.
• Attends and participates in staff meetings as directed.
• Meets with program staff, consultants, and attends other meetings as directed.
• Engage in clear, consistent, and professional communication with all patients, program staff, service providers and community members.
• Promote and model teamwork and collaboration with co-workers.
• Support other departments within the program, as needed.
• Responsible for answering multi-line phones; transferring calls to appropriate staff member; and taking accurate messages when appropriate.

What you'll bring

• High school diploma or equivalent

• Two years’ acceptable office experience
• Word processing, spreadsheet and database experience necessary
• Must be flexible enough to respond to shifting priorities and to take direction from program administrative staff members

Preferably you'll bring

• One-year acceptable experience in the human services field
• Course work, experience, or training in human development, chemical dependency, group dynamics, residential treatment or related disciplines
• Experience with Urine analysis collection and monitoring preferred

What we offer

Our employees are important. That’s why at Pioneer Human Services we’re committed to competitive industry compensation and a comprehensive employee benefits program that helps our employees stay healthy, feel secure and maintain balance. Employees working a minimum of 30 hours per week on a regular basis are eligible to participate the first of the month following 30 days of full-time employment in:

• Medical
• Flexible-spending
• Dental

• Vision coverage

After 60 days of full-time employment coverage for

• Life,
• AD&D, and disability

Other benefits include:

• Dependent Daycare flexible spending. 
• Tuition assistance program: Pioneer pays 100% of a bachelor's degree tuition and 50% for graduate programs. Available for full-time status employees after 3 months of employment.
• Retirement plan: Pioneer contributes 3.5% of an employee's annual compensation into retirement plans. An additional 3.5% match is offered to those who contribute 6% on their own.
• Employee recognition programs: gift cards, additional time off, weekend getaways and more.
• Public transportation discount.
• Employee assistance program (EAP).

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEO is the law poster EEO is the law poster supplement 

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.