Department: Front Desk
Reports To: Office/Practice Manager
FLSA Status: Non-Exempt
Overview of the Role:
The patient service representative greets, instructs, and directs patients and visitors; Checks patients in/out efficiently and smoothly in a professional manner; Provides excellent customer service to both patients and office personnel.
Greet patients and visitors in a prompt, courteous and helpful manner.
Check in patients,; verifies all demographic and insurance information with patient at time of check-in and update patient account if needed.
Assist new patients in completing all necessary paperwork.
Collect all patient insurance information.
Direct patients to PFS to update new insurance charges or to make financial agreements.
Communicate with clinical staff regarding patient scheduling (i.e. late arrivals, cancelled appointments, etc.)
Collect any co-pays, co-insurance, or patient balances indicated by the PFS on alert notes or as indicated on the patient account record.
Schedule patients return appointments.
Participate when necessary with other staff members to seek account resolution.
Batch and balance all monies and transactions entered in system daily.
Completes all daily activity reports at end of scheduled shift.
Participates in educational and developmental activities.
Maintain patient flow.
Follow HIPAA guidelines.
Other duties as required.
Interpersonal Skills & Attributes
Exceptional verbal and written communication skills.
Excellent customer service orientation and phone skills.
Ability to manage multiple projects and competing priorities in a fast-paced environment.
Exceptional organization skills.
Skilled in establishing and maintaining effective, working relationships.
Ability to handle oneself in a professional manner.
Adheres to policies and procedures.
Experience:
1+ Year of Experience in a Clinical Setting.
Certificate/License:
None.
Education:
High School Diploma or Equivalent
Compensation on this vacancy is based on experience, education and geographical region.
The hourly range for this vacancy is from $17-19 per hour.
All your information will be kept confidential according to EEO guidelines.
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Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.
