Wondering what a day in the life of a Patient Experience Representative in our Lab Department at The Iowa Clinic might look like?
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Arrive at work in the morning – no night shifts here!
- Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
- Greeting lab patients, and pulling orders for patients
- Strives to create The Iowa Clinic Experience with each interaction.
- Leave in the evening – hooray for working standard clinic hours!
Qualifications
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High School diploma or equivalent required.
- No medical office experience necessary, we will train you!
- Highly motivated to work in a healthcare setting.
Bonus points if…
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You love exceeding people’s expectations
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You enjoy having fun where you work
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Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
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One of the best 401(k) programs in central Iowa, including employer match and profit sharing
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Employee incentives to share in the Clinic’s success
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Generous PTO accruals and paid holidays
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Health, dental and vision insurance
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Quarterly volunteer opportunities through a variety of local nonprofits
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Training and development programs
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Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
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Monthly departmental celebrations, jeans days and clinic-wide competitions
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Employee rewards and recognition program
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Health and wellness program with up to $350/year in incentives
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Employee feedback surveys
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All employee meetings, team huddles and transparent communication
