At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Patient Experience Advisor
Why We Have This Role
In this role as an Advisor, you will be a strategic consultant for healthcare leaders aiming to modernize their patient experience programs. Your expertise will guide the design and enhancement of these programs, contributing to improved clinical, safety, and quality outcomes. You will collaborate across teams to drive Qualtrics' growth in the healthcare sector and enhance our clients' experiences. Your ability to innovate and advocate for patient experience improvement will play a vital role in Qualtrics' success in this domain.
How You'll Find Success
- Proven experience as a service excellence and performance improvement expert in a healthcare setting
- Strong analytical and problem-solving skills, with the ability to provide meaningful insights and recommendations
- Effective communication and collaboration with cross-functional teams and client stakeholders
- Creative thinking to innovate alongside internal stakeholders, partners, and clients
- Demonstrated success in driving patient experience improvement in a technology-forward environment
- Adaptable and excited about taking on new challenges in a rapidly growing setting
How You'll Grow
- Opportunity to shape and modernize patient experience programs across various healthcare settings
- Exposure to cutting-edge patient experience methodologies and data-driven insights
- Collaboration with industry experts to drive innovation in patient experience improvement
Things You'll Do
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Patient Experience Enhancement: Provide consulting services to help clients design and improve customer and patient experience programs.
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Credibility and Relationship Building: Collaborate with client stakeholders to deeply understand their business needs and shape their patient experience programs.
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Cross-functional Collaboration: Work with delivery and account teams to expand Qualtrics' impact and achieve value realization within healthcare organizations.
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Innovative Problem-Solving: Innovate alongside internal teams, partners, and clients to drive patient experience improvement.
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Advisory Support: Partner with technical experts to support the design and implementation of patient experience performance improvement programs.
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Industry Expertise: Stay informed about healthcare industry trends and experience management shifts to design impactful solutions.
What We're Looking For On Your Resume
- 7-9 years of experience in Patient Experience program management and continuous improvement
- Advanced degree in a research or business-centric field (Master's or PhD preferred)
- Expertise in areas like Survey and Dashboard Design, Performance Improvement, Action Planning, and Insights Analysis
- Strong analytical and communication skills, including the ability to work with stakeholders at various levels
- Proven track record of leveraging technology and dashboards to analyze data and identify insights to drive change within the organization
What You Should Know About This Team
- Collaborative team environment focused on cross-functional cooperation and mutual growth
- Opportunity to drive impactful patient experience improvement in a high-growth company
- Focus on innovation, creativity, and exceptional results in healthcare client engagement
Our Team’s Favorite Perks and Benefits
- Competitive salary, performance bonuses, generous 401(k) Match
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- $1800 Experience bonus to be used for an “Experience” of your choosing
- Unlimited Sick Days
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
- Free food and drinks, and amenities like massage chairs, table tennis, and more
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.
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