Patient Engagement Specialist

About the role:

As an Engagement Specialist, you’ll have the opportunity to directly solve some of healthcare’s toughest challenges. This mission-oriented role is dedicated to connecting people, including the underserved communities, to high quality, value-based care, often at no additional cost. You will be responsible for conducting outbound calls and responding to inbound interest, often serving as the first interaction individuals have with Galileo and ultimately prompting them to join as patients. This is a work-from-home role that is well-suited for Galileo’s remote-friendly, high intensity, self-motivated culture.

Here’s what you’ll do:

• Educate potential patients on the 24/7 Galileo care model that boasts 1) outstanding patient satisfaction with interdisciplinary, team-based care and 2) our highly-rated digital health application, which is a new standard of virtual care that makes expert primary and specialty care affordable and accessible to all.
• Perform outbound calls to promote Galileo and generate new patient volume. 
• Field inbound interest resulting from marketing awareness campaigns to guide patient sign-ups and scheduling. 
• Drive positive outcomes that include, for example, clinical visit scheduling, account activation, and application download.
• Collaborate with Marketing to shape, test, and iterate messaging.
• Leverage systems and tools (e.g. eligibility verification, demographic files, scheduling, etc.) to maximize problem-solving ability. 

About You:

You bring to the Galileo team your sales orientation and passion to connect people to healthcare that meets them on their own terms. The Growth Specialist will be an empathic individual who supercharges incredible listening skills with a knowledgeable and educational perspective. You keep prospects on the line, finding their motivation to say yes. To be successful, you must have a resourceful, creative, and compliance-adherent approach with an aim to close. This includes partnering cross-functionally in real-time. You thrive in a flexible start-up environment where changing workflows and systems/tools may be frequent, and are eager to offer suggestions for improvements. Multilingual skills and nuanced regional/cultural understanding are bonus points!

We would love to hear from you if you have the following or equivalent experience:

• Previous telesales experience, within or outside of healthcare, preferred
• Interest in tying production to compensation
• Willingness to operate in a production-oriented environment that requires transparency, accountability, and loop closure 
• Maturity to embrace feedback, relentlessly iterate and problem-solve
• Ability or willingness to learn motivational interviewing 
• Capable of multi-tasking and operating in multiple platforms, including call technology, customer relationship management (CRM) systems, and health plan eligibility portals
• Familiarity with healthcare insurance, consumer behavior, and/or referral partners preferred
• Bilingual in English/Spanish is a bonus

Compensation : $65,000-$68,000 annually, depending on experience, background and market dynamics

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