Patient Access Team Lead

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
• • Hourly Compensation: $20.00 - $22.00 Depending on Experience

Position Overview: The Patient Access Team Lead supports the team as the first line of contact for staff and serves as back-up to the scheduling needs of the department. They assist in overseeing the day-to day operations to ensure performance goals are met. The Team Lead assists in identifying and supporting coaching opportunities along with coordinating staff training needs.

Essential Responsibilities:

• Serves as the first line of contact for the Patient Access staff. Responds timely to process questions, provides feedback and coaching when necessary.
• Assists Patient Access Supervisor in overseeing the day-to-day responsibilities of the Patient Intake staff. To include reporting, monitoring calls, telephony, and work queues to ensure performance goals are met.
• Timely and effectively solve patient and provider inquiries, issues, and complaints.
• Assists leadership in implementing and supporting process changes or efficiencies. 
• Accurately documents patient or client comprehensive demographic, health information and referral details into the electronic health record system.
• Supports the Patient Access Department with scheduling of appointments, processing referrals/authorizations and taking incoming calls in accordance with our policies and procedures.
• Meets established Patient Access Department metrics and quality goals.

Supervisory or Managerial Responsibility: 

• None

Other Duties:

• Other duties as assigned by management.

Minimum Qualifications:

• High school diploma or equivalent required.
• Associates degree in Health Administration or related field preferred
• Three years healthcare experience required. Previous team lead experience in healthcare or call center preferred.
• Knowledge of medical terminology, medical insurance or medical billing preferred. Experience with Microsoft Office Suite required.
• Continually required to sit. Continually required to utilize hand and finger dexterity. Continually required to talk or hear. While performing the duties of this job, the noise level in the work environment is usually moderate to loud. The employee will occasionally lift and/or move more than 15 pounds. Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Location: Remote

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.