Aviation Recruitment experts Optime Group have an exciting opportunity to join our client at Gatwick Airport as a Passenger Service Agent. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with our Airport Operations Team to support passengers and ensure they have a seamless airport experience.

Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you:

Start Date:

• April 2025

What’s on offer:

• Rate of Pay: £14.01 per hour
• Hours: 40 hours per week
• Shift pattern: 5-on / 3-off
• Shifts: Shift will fall between 03:00 am and 23:00 pm
• Average of 8 hour shifts each day.
• Weekly pay (every Friday)

Key Duties:

• Being professional, polite and courteous at all times.
• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted promptly.
• Any additional reasonable duties, as assigned by operational management.

Shifts:

The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off rolling rota and you will need to be fully flexible with the days and hours you can work. Please note, your shifts can start as early as 03:00am. This could be subject to change!

An example of the shift hours:

5 on 3 off rolling (Days):

• First Day: 4:00 to 14:00
• Second Day: 4:00 to 13:00
• Third Day: 5:00  to 13:00
• Fourth Day: 13:00 to 23:00
• Fifth Day: 10:00  to 19:00

Requirements:

• Great work ethic.
• Excellent communication skills.
• Strong Customer Service.
• Self-motivated and willing to work using own initiative.
• Full UK Driving licence (desirable).
• Ability to multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• Must hold a valid manual driving license.
• Desirable to speak any of the following languages, Urdu, Hindi and Gujarati.
• UK Settled Status (If applicable)
• 5 Year Address History
• 5 Year Work Reference History
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to join one of the largest operations in Gatwick Airport, please submit your CV to apply today!

Optime Group is acting as an Employment Business in relation to this vacancy.