About Pagaya
Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.
Responsibilities
- Primary point of contact vis-a-vis partners, responsible for leading ongoing communication and collaboration, fully accountable for driving solutions and fulfilling company needs.
- Build and maintain strong relationships by establishing credibility with partners, solving problems, and achieving business, operational and technological objectives.
- Establish and track key account metrics and KPIs, generate insights, and identify up-sell and expansion opportunities with partners.
- Lead up-sell efforts and build new programs and initiatives with partners, handling the end-to-end process with all stakeholders (external and internal) while taking proactive steps to increase our value and grow partner revenues.
- Handle any technical needs and issues that arise and lead efforts to drive solutions, working both independently to dig deep into technical issues and delegating tasks when relevant.
- Communicate partner needs to relevant stakeholders and meet objectives and deadlines, working with internal technological and business teams on projects and escalating issues when relevant.
- Maintain a clear status of different projects by documenting programs and initiatives and ensuring visibility throughout the company.
- Develop and execute long-term account plans and conduct QBR (quarterly business review) meetings with partners.
- Report progress on partner "health" and status on projects, initiatives, efforts and/or issues via different forums, formats and systems.
Requirements
- 3-5 years of experience in B2B outbound relations - account management or customer success (preference to FinTech or AdTech experience and B2B integrations).
- English mother tongue level; Outstanding oral and written communication skills – both in Hebrew and in English.
- Strong organizational skills and the ability to manage multiple, competing priorities.
- Ability to understand complex technology and explain it simply.
- Strong relationship-builder, initiator with an ability to prioritize the company’s objectives.
- Experience driving technical implementation projects, handling tasks with both technical (Product, R&D) and non technical (Business, Legal) stakeholders.
- Experience building strategic roadmaps and workplans with internal and external executive stakeholders.
- Bachelor’s degree
Advantage
- Experience working with business development or sales teams.
- Excellent presentation, problem solving, and management skills
- Love for data-driven decision making – ability to monitor, A/B test and identify trends in data to generate action items and insights.
- Use data analytics tools (Excel, Looker, etc.) on a daily basis to identify partner performance optimization opportunities.
- Team player, “can do” attitude.
- Finance BSc degree and/or Masters in Business Administration (M.B.A.) or Finance
Our Team
Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs, and we are now 500+ strong in New York, Los Angeles, and Tel Aviv.
We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.
Join a team of builders who are working every day to enable better outcomes for our partners and their customers.
Our Values
Our values are at the heart of everything we do. We believe great solutions are built through a great community.
- Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
- Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.
- Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
- Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
- Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
More than just a job
We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.
Pagaya is an equal opportunity employer. Pagaya is encouraging diversity and actively seeking applicants from all backgrounds, as are committed to creating a diverse workforce together with an inclusive environment for all. Employment is decided on the basis of qualifications, skills, and business needs.
