About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.
Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, Samsara, and Uber, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Role
Our Partner Success Managers sets our Partners up for long-term success by managing the onboarding, training, & certification process across our partner ecosystem - solution, technology, reseller, and hyper-scaler - as well as support enablement for our internal teams. In this role, you will drive deeper partnerships for Mixpanel by delivering a world-class onboarding & on-going enablement experience that educates our Partners about many facets of the Mixpanel solution including joint-value positioning, implementation, and product training.
You will work directly (often onsite) to shepherd Partners through our certification process and enable them at completion to be able to work with Customers to define their business goals, develop company-wide analytics strategies, and align their implementation with quantifiable business KPIs in order to build products and experiences that people love. With your comprehensive project management knowledge, consultative approach, and expertise in the analytics space, you will be leading our Partners' first experience with Mixpanel as they incorporate user analytics into their core services offering and ultimately, company growth within our partner program. Your ability to identify and create this experience for partners and their customers is crucial to helping Mixpanel grow its business and bringing our product portfolio into companies around the world.
Responsibilities
- Lead the delivery & maintenance of our Partner onboarding, training & certification programs for any new or existing partners who manage the Mixpanel solution for their end customers
- Work with Partnership Managers, sometimes in multiple regions, to develop an intimate understanding of the businesses and strategic objectives of each partner & then align our Partner Programs to support those objectives through effective delivery of Partner onboarding and training curriculum
- Define the modes of delivery for all Partner education and enablement (in-person vs. online, modules, etc.)
- Assist in improving the platform for delivery of Partner onboarding & training including updating content as appropriate & ensuring accessibility by Partners
- Partner with key stakeholders (Sales, Customer Success, Enablement, Product & Engineering) and cross-functional leaders/teams to secure internal support & resourcing for training programs and to deliver a unified approach with partners
- Communicate any gaps and evaluate the efficacy of new and existing Partner training programs
- Continuously evaluate and assess existing Partners’ competencies/needs along with customer needs in order to surface areas for improvement or new opportunities for partners
- Collaborate with internal stakeholders to provide guidance to set partners up for success on projects with mutual customers
- Effectively present resources for partners for repeatable services at scale
- Maintain and improve a framework to track the progress and quality of partner-led projects
- Assist in the design and optimization of our Partner Programs, including onboarding, training, & certification of Partners to allow for a world-class partner experience
- Evaluate current Partner Program offerings/requirements and drive process improvements where necessary
- Lead efforts to champion the importance of successful onboarding/training for Partners
- Use creativity to propose new onboarding & ongoing training processes and methodologies and refine training program syllabus based on experiences and partner feedback
- Manage and be the support for partner operations & tooling regionally
- Drive internal education and evangelism of our Partner Programs across our go-to market teams
- Develop and communicate ROE and best practices procedurally between Partnerships and GTM teams
- Enable and train internal teams about our Partners & their core technology/services offerings
We're Looking For Someone Who Has
- 3+ years experience in a client-facing professional services, consulting, customer success, or project management role
- Adept at managing complex projects with assorted stakeholders, working across teams and departments
- Understands analytics best practices and use cases across industries/verticals and is able to translate these strategies into tailored Partner onboarding & training
- Top notch skills in presenting, facilitating, and delivering training/onboarding curriculum
- Has a passion for data and analytics, with the ability to apply creativity and curiosity to the problem-solving process. Bonus points for depth in user analytics/product analytics -- you will become a Mixpanel expert!
- Experience analyzing data to drive continuous improvement and prove the efficacy of programs.
- Have excellent written, analytical, and communication skills
- Have experience working with customers and ecosystem partners in the EMEA region
Bonus Points For
- Fluency in multiple languages
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
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Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
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Customer Focus: Our customers’ success is our success
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Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
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Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
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One Team: We can’t win without each other
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
