Partnership Manager

Overview of the Role:

We want to drive and develop our supplier relationships and partnerships to provide our members priority/guaranteed access to the world’s most popular live events, restaurants and luxury brands. To deliver unique access, key benefits and experiences for our members and relevant corporate clients across the world of Sport, Music, Theatre and the Arts plus other categories. Your role is to grow revenue for the business and delight members through positive NPS results and feedback. As well as fulfil contractual obligations for client exclusive benefit programmes.

Your role as Partnership Manager will be driving growth in our partnerships across various industries, identifying relevant brands and companies, negotiating the best rates, offers, access or events. You will take full accountability for your partnerships ensuring you deliver on all client and member requirements focusing on driving increased engagement online and offline, as well as identifying other revenue opportunities such as commission.

It is fundamental you are working with key stakeholders across proposition and with the wider teams in general; ensuring that together as a team proposition are delivering and meeting business expectations by achieving key metrics. You will share your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships and are making the most effective use of them.

As an industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared. You should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships and eager to develop entertainment knowledge, based on growth of Ten and corporate clients.

You will always be thinking ahead, being innovative and creative with identifying new ideas and suppliers ensuring that you are playing an active part in developing our Global Proposition Strategy.

Responsibilities:

• To take full accountability for all partnerships and contracts secured by you that fall within your market across all genres. Develop clear strategies to ensure we have best in market offers, inventory, commission agreements in place (where not detrimental to access), and proposition materials (e.g. Social Media assets)
• To support Lifestyle Managers within India and in some cases across APAC to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth
• To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies. To maintain your relationships during an offer or event period to ensure we are nurturing an ongoing sustainable relationship for future growth; repeating successful partners
• Monitor redemption, data analytics and demand to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the strategy by member group (or client) and region ensuring we have relationships in place which are driving engagement, acquisition, loyalty and revenue
• Work closely with the Content and Marketing department ensuring all offers and events have maximum exposure to members
• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
• To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice to ensure we are consistently improving processes
• To work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors. To ensure teams across the business are kept fully up to date with changes and new processes implemented
• To drive efficiency by continuously developing and improving processes; sharing successes and implementing processes learnt from other regions
• Propose and implement new strategies, campaigns and to positively impact on member satisfaction/NPS, corporate revenue and efficiencies
• Contribute to wider strategic goal, and offer procurement for the global team or for wider region with support from your line manager
• Work with Client Services and Regional Business Development Managers with all client related matters; supporting on new business proposals
• Be available to lead, maintain and support on any established client and member relationships

Requirements

• Experience in procuring and maintaining relationships, benefits and offers, contract management and negotiation across the lifestyle industries (dining, live entertainments, retail or lifestyle)
• To be commercially strong in negotiating partnerships: Broad working knowledge of key brands and partners globally across various lifestyle industries (retail, dining)
• Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the Live Entertainment and general proposition key objectives
• Effectively communicating and motivating people to ensure you are always obtaining the best results.
• Can demonstrate experience of working within a customer-led industry and strives to continuously deliver excellent customer service.
• Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally
• Account management; to interact with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives
• Able to create and drive strategy, using performance data, industry knowledge and leadership skills to make analytical decisions.
• Ability to use Excel and PowerPoint to an independent, competent, professional level
• Experience in marketing and use of social media to drive promotion and usage of assets and proposition negotiated
• To be a beacon of best practice in your leadership style at all times, to create and nurture a culture of success, professionalism
• Proven track record of negotiating and procuring relationships offers or events; or managing a sales/negotiation team
• Natural commercial drive and innovation, always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders. A natural networker who can develop and implement new initiatives to commercially impact the team and business
• A passion for working in a business that places members and customer service at their core as well as commercial success
• A natural communicator who always takes the time to keep their colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails and reports
• Great people skills; you will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.