Partners Operations Manager - Grocery

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas

The role

The Grocery Partner Operations manager is a newly-created role in the Italy Commercial team and is at the forefront of ensuring that Deliveroo strengthens its position as a leader in the Grocery market. You will ensure the smooth running of our delivery operations associated with all of our segment of partners combining data driven approach & feedback from the field. You will build the bridge between Operations strategy & commercial teams to improve our service.

You will be adept at working independently to diagnose, resolve and report on areas of concern and at communicating proficiently with multiple stakeholders. You will be an executor and a leader, an authority on commercial operations and a key part of the Italian Grocery team. You will often be the Operations voice in the room during meetings with key partners and your ability to influence and deliver a clear message will be key. 

Central to this role will be the ability to understand problems, test solutions to address them and quickly determine how to scale them.

Your responsibilities will include: 

• Become a subject matter expert on Deliveroo operations especially Grocery players operations 
• Manage the interests of customers, partners and riders in every decision you take
• Breathe the marketplace and go on the ground to face our operational challenges and best practices
• Influence commercial stakeholders and partners to provide best-in-class operations 

• Proactively find areas for improvement, be innovative in seeking the best solution, and execute in a timely and considered manner
• Strengthen the ways of working and relationships between Commercial, Ops and Care teams
• Be the voice of Italy for Grocery ops product development and integrations
• Be accountable for Grocery P&L impact
• Take business priorities into account to lead project work to a very high standard 

Skills and Requirements 

• 3 to 5 years of Project management \ Operations - experience in managing multiple projects and stakeholders in a structured and logical way
• Influencer - able to rally a team behind an idea and get stakeholders (both internal and external) to buy in to your ideas
• Analytical - Able to identify the relevant information required to make a decision and present that information in a concise, logical manner 
• Communication - Able to develop good working relationships with key stakeholders, influence, and attain the requisite buy in 
• Inquisitive - Curious and happy to question the status-quo 
• Organized - Always deliver the right work at the right time 
• Track record of ‘getting it done’ - Operational knowledge of the business and how it works today. Know when you have enough insight to make-a-call and take rapid high-quality decisions 
• Enjoy working in a fast changing, collaborative environment with ambitious targets designed to disrupt a major global market