Partner & Technology Account Manager - Remote

ULTRA MOBILE is seeking a talented Partner & Technology Account Manager to join the Plum Team! Individual reports to Technology & Account Manager II. Role is remote - must reside in the United States.

ABOUT PLUM
Plum is Ultra Mobile’s Wholesale division which provides a variety of services to other businesses who require wireless connectivity. Plum’s clients range from companies looking to become a full MVNO to those looking to enable a data connection for their IoT-based products.

ABOUT THE ROLE

As the Partner and Technology Account Manager, Plum you are the primary day-to-day contact for Plum’s MVNO and Solutions accounts and are responsible for maximizing performance and ensuring technical readiness for assigned accounts. You will work closely with the client and represent their interests with Plum/Wholesale internal teams including PMO, Product, Finance, and Engineering, as well as, MVNEs (if applicable).

Your usual day of awesomeness includes:  

• General account management including but not limited to:
  • Partner setup/onboarding
  • Ongoing operational support
  • Forecasting
  • Monitoring distribution and compliance
  • Product discussions
  • Business reviews
  • Relationship building
• Responsible for Platform availability (as applicable) to the partners.  Act as liaison with internal departments.
  • Responsible for knowing “What” our system can do technically, explaining it to partners; provide/create technical documents and guides as needed.
• Coordinate activities and onboarding projects between partner and internal teams as necessary.
• Conduct regularly scheduled communications with customers to review overall customer health, proactively identify issues, and provide information and education on best practices and new releases.
• Schedule and orchestrate quarterly business reviews between clients and leadership.
• Ensure all technical needs/issues of the client are being worked on effectively and communicate back to the account with regular updates.  Serve as POC for all partner needs
• Advocate on behalf of the clients with internal stakeholders with business cases.
• Train partners on the various features and services available.
• Keep strict confidentiality between clients and business communications with an eye toward compliance.
• Ability to read and interpret contracts to ensure that we follow them and that the MVNO follows them.
• Translate and communicate highly technical requests and solutions between our customers and the internal team.
• Ability to manage multiple accounts and multiple relationships within those accounts.

WHAT YOU BRING

• Bachelor's degree or equivalent experience.
• 4-6 years of Partner/Technical Accounts experience.
• Critical thinking skills with an aptitude for problem solving.
• Strong communication skills both verbal and written.
• Experience with ticketing platforms such as Jira/Atlassian.
• Troubleshooting skills for all applications; ability to identify issues and find solutions.
• Customer Oriented with a friendly, upbeat attitude to effectively build rapport with customers.
• Experience using a robust ESP (*Braze, Hubspot, Klavio, etc) - Preferrable Salesforce Experience.
• Strong experience using Microsoft Office Suite and G Suites.
• Communication/Presentation Skills.
• Relationship Building.
• Time Management/Organizational Skills.
• Experience using analytics tools (i.e Data Dog, Elasticsearch, etc).
• Comfortable manipulation SQL queries.
• Comfortable using, documenting, debugging, and explaining API use cases internally as well as externally.
• Travel As Required.

WE ARE ULTRA & MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Ultra & Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email [email protected].

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $100,000 - $125,000.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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