Team Overview:
The Partner Success Team is responsible for managing, elevating and expanding relationships with MLT’s corporate partners. This includes overseeing the exemplary delivery of MLT's solutions, driving revenue growth, and positioning MLT as a DEI expert.
Role Overview:
As a Partner Success Associate, you will play a vital role in leading internal collaboration with respective MLT program teams to ensure the seamless execution of MLT programs and driving revenue growth through renewals, upsells, and cross-sells. You will work closely with Partner Success Leads (PSLs) to co-create and implement strategic partnership plans for each account. Your responsibilities will include contributing to the development of partnership plans, driving cross-functional collaboration with internal teams to execute them, and advancing relationships with key partner executives (Points of Contact) to promote the suite of MLT Solutions. This role plays a critical role driving partner communication, planning, logistical support, and assisting with data analysis for partners. Your performance will be essential to the “win/win” collaboration with MLT’s corporate partners, achieving revenue targets, and the expansion of MLT’s mission to advance racial equity.
Position reports to a Partner Success Lead, has no direct supervisory responsibilities, but will manage multiple cross-functional projects.
Work You’ll Do
Execution:
- Ensure all MLT programs, including Career Prep, Tech Track, MBA Professional Development, Turn Pro, Experienced Talent Network, Racial Equity at Work, Career Advancement Program and Advisory Services, are delivered to meet / exceed partner’s expectations, to maximize their partnership with MLT.
- Collaborate with internal program teams and other Partner Success team members to share best practices, infuse knowledge sharing and improve processes and delivery.
- Work closely with the talent pipeline team to track partner progress towards program goals.
Strategic Account Management:
- In close cooperation with the Senior Partner Success Lead, develop strategies to enhance MLT’s value proposition for corporate partners.
- Support the drafting and help drive the implementation of Partnership Plans in line with MLT and partner objectives.
- Nurture relationships with corporate partners to facilitate a positive partnership experience.
- Build and enhance relationships with Partner Points of Contact, while supporting renewals and upselling opportunities.
Insights & Analytics:
- Gathering qualitative and quantitative data from Partners in collaboration with other MLT team members to generate actionable insights for the Partner.
- Analyze partner results and co-create client-ready presentations for status reporting and partnership renewals
- Take the lead in analyzing Partner engagement data to identify trends and opportunities.
- Ensure accurate and timely input of partner engagement data into relevant systems.
What You Have:
- Successful managing relationships with individuals at various levels within large institutions
- Strong communication skills and writing capabilities with a proven ability to translate complex ideas into powerful messaging
- Strong, active listener with inquisitive nature
- Demonstrated ability to manage projects with various components efficiently and effectively including collaborating with and influencing others when needed to reach milestones and drive progress
- In-depth working knowledge of all MLT services and the initiative to position additional MLT offerings that can help partners move the needle on addressing racial equity challenges
- Possess strong analytical and problem-solving abilities Be well-organized and detail-oriented with the ability to efficiently manage multiple tasks concurrently.
- Ability to thrive in a fast-paced, team-oriented, cross-functional environment
- Fluidity with technology, particularly cloud-based databases and systems (eg: i.e, Salesforce, Asana, Slack, Google Suite, etc.)
- Demonstrated commitment and knowledge of Black, Hispanic, and Native American equity solutions along with alignment with MLT's mission and values.
- Willingness to attend occasional evening and weekend conferences and MLT events when partners are in attendance
- Bachelor's degree from an accredited college or university
What We Offer
Inspiring Work
-Transform lives and contribute to a larger social cause
-Quickly see measurable impact from your work
-Make your mark during a critical growth phase for MLT
-Opportunity to work with the visionary leader, John Rice
Community
-Weekly virtual and in-person happy hours
-Employee Affinity Groups (EAGs)
Professional Development
-Regular skill-development seminars hosted by our industry-leading partners
-Regularly scheduled lunch-and-learns
Benefits Package
-Health and dental insurance
-Workplace flexibility
-Paid holidays
-Transit benefits
About Management Leadership For Tomorrow (MLT)
At Management Leadership for Tomorrow (MLT), our purpose is clear: we aim to advance racial equity by elevating economic and career paths for People of Color. Established in 2002, MLT is a national nonprofit committed to closing racial wealth gaps. We believe individuals of Black, Latine, and Native American (BLNA) descent should not only survive, but thrive. Spanning from college to senior-level positions, including C-suite and boards of directors, our comprehensive programs for BLNA talent have impacted over 10,000 people.
Today, we partner with over 200 notable organizations across a variety of fields including tech, finance, and education. With over two decades of experience in developing and implementing racial equity strategies, MLT provides organizations with a winning DEI playbook, strategies, and tactics. Our Racial Equity at Work Certification Programs set a clear standard and roadmap for companies that are committed to advancing Black and Hispanic Equity in their workplaces. Join us at MLT to reshape the corporate landscape, where your journey propels both personal growth and collective equity in our communities.
Commitment to Diversity
MLT embraces diversity and welcomes individuals from all walks of life. We strongly encourage People of Color (POC), LGBTQIA+ community members, and transgender/non-binary individuals to apply. Our organizational strength thrives on our differences, and we are dedicated to creating an inclusive, authentic workplace where everyone can flourish.
COVID Statement
MLT is committed to providing a safe and healthy workplace, and to modeling the highest degree of health standards for our Fellows, our Partners, and the communities we serve. We expect all MLT employees and contractors to be fully vaccinated - including the booster regimen - against the coronavirus (COVID-19), in accordance with ADA accommodations. Visitors to MLT’s office in the District of Columbia, Maryland, and Virginia (DMV) locations or remote work sites should also expect to comply with this requirement.
Please apply to a position with MLT ONLY if you are willing and able to prove that you are fully vaccinated against the coronavirus, regardless of work location.
Equal Employment Opportunity (EEO)
We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
