Partner Oversight Manager

• Are you curious, excited by experimentation and always looking for a better way of doing things?  
• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?
• Do you want to have the opportunity to shape and deliver a market leading proposition, in a unique, varied, complex and challenging role?

If so, we would love to hear from you!

About us

At Modulr, our vision is a world where all businesses are powered by embedded payments.

Modulr enables thousands of businesses, from SMEs to Enterprise, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.

We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS. Our payments expertise and extensive product capability also enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending, Wage Advance and Investment & Wealth.

We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.

Our regulatory permissions and governance structure underpin our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.

Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS, as well as growth investors Blenheim Chalcot, General Atlantic, Frog Capital and Highland Europe.

Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam and Mumbai.

Modulr values

• Building the extraordinary and going that extra mile 
• Owning the opportunity, be passionate and proud of the time you invest 
• Move at pace, reach your goals faster with us supporting you each step of the way
• Achieve it together, working as a team and being a Modulite

The role

Key responsibilities

Modulr’s embedded payments business model enables Modulr’s regulated emoney accounts and payment services to be delivered to customers through various routes.  In some instances Modulr delivers services directly to customers; in others the services are delivered through Partners.  These Partners embed the services into their own products and Modulr outsources various critical activities to them.  In the UK these Partners may be registered with the FCA as Agents or Distributors.

The role of the Partner Oversight team is to oversee the activities of these Partners, ranging from how they promote their services and deliver against Consumer Duty requirements, through to their performance of outsourced AML and financial crime controls such as KYC and Transaction Monitoring, to understanding their business plans and financial viability.  It is a broad and complex activity which requires a strong understanding of Compliance (beyond just AML matters), the ability to build and manage client relationships, the ability to work collaboratively with many other teams within Modulr, and a mindset of curiosity and ability to understand a Partner’s business model and think about the implications of that where they are operating under Modulr’s license.

The Partner Oversight Manager is a Senior Individual Contributor role, which sits alongside the two Partner Oversight Team Leads and reports into the Head of Partner Oversight.  The purpose of the Partner Oversight Manager role is to support the whole team, providing expertise and inputting in the handling of complex cases and client escalations.  The Partner Oversight Manager will also work with the Team Leads on the Quality Assurance of the activities and feed in to the training and development of the team, ensuring their understanding and skills are being constantly developed given the breadth of the Partner Oversight activity.

The Partner Oversight function within Modulr is going through a phase of significant growth and development.  This is a great opportunity for someone to help shape and deliver a market leading proposition, in a unique, varied, complex and challenging role. 

Specific duties

Depending on the project, you will need to be comfortable doing the following:

• Supporting the team with complex customer cases and queries, coaching, and mentoring the team as to how to approach these and engaging directly with Partners where necessary.
• Building strong relationships with key Partners to help achieve positive outcomes as well as supporting the team in communicating clearly where they are not delivering on requirements.
• Identifying and delivering opportunities for continuous improvement in the Oversight function, for example through training, tooling and improved processes.
• Working with other internal Modulr teams to maintain a strong control environment and deliver a co-ordinated experience for our Partners.
• Formalising compliance policies and procedures.
• Advising the team on the changing regulatory landscape.
• Training and quality assurance management.
• Internal reporting into Governance committees and regulatory updates.
• Working closely with the Head of Oversight to ensure smooth running of the function.

About you

The successful Partner Oversight Manager will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

The ideal candidate

• Experience working in a risk & compliance function.
• Experience working with end-customers / clients, particularly in a B2B context.
• Previous management of multiple stakeholders to aid effective delivery of service.
• You should have a good understanding of the regulatory landscape Modulr operates in
• Assessing the adequacy and effectiveness of measures, controls and procedures put in place to ensure compliance with regulatory obligations.
• Have delivered continuous improvement initiatives which have driven efficiency in operations and achieved clear outcomes.
• Experience maintaining and implementing effective processes, whilst ensuring the correct risk parameters are applied. Defining these processes, setting out the optimal way to achieve goals and embedding tools and procedures to achieve them.
• Naturally curious, with an ability to understand varied client business models and the risks associated with them.
• Reporting & presenting experience to senior management.
• Experience in training & Quality Assurance
• Relevant qualifications and professional certifications

What can Modulr offer you

You’ll be part of a cross disciplinary team(s), with co-workers located in Edinburgh, London, Amsterdam and/or India. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow. Our culture and values are putting you first and are about investing in your future.

• Share Options Incentive Scheme
• Company Bonus - the more successful we are together, the more company bonus we offer
• Flexible benefits - £1000 to spend on a variety of benefits for you to choose from which suit your lifestyle and needs
• Perkbox - enjoy freebies and discounts on many other products and services
• 33 days holiday (including bank holidays) + your birthday off - choose which days you take off to relax and/or spend time with loved ones
• Learning Opportunities – on joining Modulr you will embark on our 3-day onboarding programme, called ModStart, to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But, we don’t want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels, platforms and Buddy allocation to allow you to grow and develop in Modulr.
• Modulr All hands - join your colleagues for our company wide events throughout the year
• Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We ask our team members to be based in the office 4 or more days a week. We have state of the art offices located in WeWork in Edinburgh, ScaleSpace in London, and WeWork in Amsterdam.
• Bike to work scheme

ModInclusion 

We believe that by seeing Modulr, and the world, from all sorts of angles, we can make life better for all.​ We want you to know that the things that make you, you — like your identity, age, ability, and background — are things that we will always celebrate and support with open arms.  As such, we are keen to maximise the diversity of our workforce and actively encourage applications from anyone and everyone.

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