Partner Oversight Analyst

• Are you curious, excited by experimentation and always looking for a better way of doing things?  
• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?   
• Do you want to have the opportunity to high-growth environment with a fast-paced and collaborative culture where you will work with some fantastic clients and partners?  

If so, we would love to hear from you!

We are looking to hire ambitious, and value-adding talent to join Modulr, the fastest growing payments business in the UK and Europe. This role will have teams based in Edinburgh and Mumbai. We are looking for an Edinburgh based candidate to leverage our “Office First” strategy.

Modulr’s embedded payments business model enables Modulr’s regulated Emoney accounts and payment services to be delivered to customers through various routes. In some instances, Modulr delivers services directly to customers; in others the services are delivered through Partners. The Partner Oversight function within Modulr is going through a phase of significant growth and development. This is a fantastic opportunity for someone to help shape and deliver a market leading proposition, in a unique, varied, complex and challenging role. 

About us

At Modulr, our vision is a world where all businesses are powered by embedded payments.

Modulr enables thousands of businesses, from SMEs to Enterprise, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.

We have created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS. Our payments expertise and extensive product capability also enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending, Wage Advance, and Investment & Wealth.

We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.

Our regulatory permissions and governance structure underpin our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.

Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS, as well as growth investors Blenheim Chalcot, General Atlantic, Frog Capital and Highland Europe.

Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam, and Mumbai.

Modulr values

• Building the extraordinary and going that extra mile.  
• Owning the opportunity, be passionate and proud of the time you invest. 
• Move at pace, reach your goals faster with us supporting you each step of the way. 
• Achieve it together, working as a team and being a Modulite. 

Context for the role

It is a broad and complex activity which requires a strong understanding of Compliance (beyond just AML matters), the ability to build and manage client relationships, the ability to work collaboratively with many other teams within Modulr, and a mindset of curiosity and ability to understand a Partner’s business model and think about the implications of that where they are operating under Modulr’s licence.

The role of the Partner Oversight team is to oversee the activities of these Partners, ranging from how they promote their services and deliver against Consumer Duty requirements, through to their performance of outsourced AML and financial crime controls such as KYC and Transaction Monitoring, to understanding their business plans and financial viability. 

The Partner Oversight team is made up of Partner Oversight Analysts, each of whom have a portfolio of Partners that they oversee in line with the Partner Oversight framework. Partner Oversight Analysts work closely with a range of other teams within Modulr. Partner Oversight Analysts also act as a Compliance contact point for the Partner. When there is a need for us to escalate and discuss emerging themes with a Partner, such as increasing fraud rates or transaction monitoring alerts, the Partner Oversight Analyst will co-ordinate and lead these discussions, supported by the relevant subject matter experts within Modulr. When a Partner has a request that requires compliance review, such as expanding into new markets, the Partner Oversight Analyst will manage these cases through the relevant review and approval steps within Modulr, providing updates and feedback to the Partner.  

At times, it is necessary to restrict the activities of Partners or offboard them. Partner Oversight Analysts will lead these activities, proposing restrictions where appropriate based on the performance of the Partner, including giving clarity as to what remediation is required for the restrictions to be removed.

The role will be well suited to individuals who enjoy being client facing, analysing, and managing a broad range of risks, are deeply curious and enjoy learning and enjoy a high degree of variety within their role. Experience in the Partner Oversight function will help open a wide variety of potential career paths and is an ideal step for ambitious compliance professionals looking to accelerate their career. 

Responsibilities include:

• Owning a portfolio of Partners, and deeply understanding their business model, use of Modulr’s products and services, and how those come together to fit within the regulatory framework and what risks exist as a result.
• Carry out day to day activities in line with the Partner Oversight Framework, with the objective of managing risk for Modulr and working with Partners to ensure they reach successful Compliance outcomes.
• Liaising directly with Partners through scheduled and ad hoc calls, to gain updates and insights (in line with the Partner Oversight framework and guidance) as well as to update and progress on specific topics and build the relationship. Add value to Partners through engagements with them, sharing appropriate insights and industry updates.
• Receiving and analysing MI in relation to Partners, assessing for emerging risks and trends.
• For Partners with outsourced KYC, request regular samples and carry out or oversee sample checking including dealing with any quality issues.
• Escalating Partners where there are any concerns, to ensure appropriate visibility. Where relevant, propose appropriate restrictions or offboarding steps including keeping the Partner informed on these matters.
• Supporting requests from Partners which require sign off from Modulr, such as entering new markets or adopting new products. Owning these and leading them through internal Modulr review and approval steps in a timely manner, including keeping the Partner updated throughout the process.
• Following up with Partners after initial or refresh audits, ensuring action plans are put in place to address any findings, and that these are tracked and delivered against.
• Identifying and proposing opportunities for continuous improvement in the Partner Oversight function, for example through training, tooling, and improved processes.
• Working with other internal Modulr teams to maintain a strong control environment and deliver a co-ordinated experience for our Partners. This applies across both the other Line 1 Compliance Operations teams, as well as the broader customer facing teams. Act as a central contact for Compliance matters in relation to the Parter, and a source of expertise on the activities of the Partner where required.
• Engaging in training and quality assurance activities across the team. Where possible, provide support and insights to other Partner Oversight Analysts, including sharing learnings and insights.
• Supporting internal reporting into Governance committees and regulatory updates.

About you:

• You are deeply curious, keen to embrace and understand the complexities of clients’ business models, use of Modulr products, and how these fit within the regulatory framework.
• You enjoy being directly client facing, building relationships, and working collaboratively with clients to achieve successful outcomes, whilst also being willing to handle direct conversations where clients are not delivering on their obligations.
• You have risk & compliance experience with a broad span (beyond AML), and an appetite to expand that knowledge.
• You are passionate about protecting the business, whilst also supporting rapid growth.
• You love rolling up your sleeves and doing whatever is required to achieve the goals of the compliance team and wider business.
• You are excited about the prospect of taking ownership of compliance elements of a Partner relationship, finding appropriate routes work collaboratively to achieve joint objectives, whilst also managing risk.
• You are structured and organised, able to handle the competing pressures of immediate requests alongside ongoing delivery of the Partner Oversight framework.
• You are comfortable working in a scaling business, where time is critical, and things change frequently.
• You are analytical and can assess risks and define appropriate controls based on these, communicating the links, effectiveness, and any potential gaps clearly to others.
• You have an inquisitive mind and proactive approach to problem solving and issue resolution.
• You enjoy sharing your knowledge and sharing your ideas about how we can improve.
• You’ve a strong interest in FinTech, risk and compliance.

Skills and experience we are interested in: 

• Experience working in a risk & compliance function, with awareness and knowledge that expands beyond standard AML risks and controls.  
• Experience working with end-customers / clients, particularly in a B2B context.   
• Previous management of multiple stakeholders to aid effective delivery of service.  
• You should have a good understanding of the regulatory landscape Modulr operates in.  
• Assessing the adequacy and effectiveness of measures, controls and procedures put in place to ensure compliance with regulatory obligations  
• Naturally curious, with an ability to understand varied client business models and the risks associated with them.  
• Reporting & presenting experience to management, or appetite to develop this.  
• Relevant qualifications and professional certifications.  

What can Modulr offer you:

You will be part of a cross disciplinary team(s), with co-workers located in Edinburgh, London, Amsterdam, and/or India. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow. Our culture and values are putting you first and are about investing in your future.

• Share Options Incentive Scheme.  
• Company Bonus - the more successful we are together; the more company bonus we offer.  
• Flexible benefits - £1000 to spend on a variety of benefits for you to choose from which suit your lifestyle and needs.  
• Perkbox - enjoy freebies and discounts on many other products and services.  
• 33 days holiday (including bank holidays) + your birthday off - choose which days you take off to relax and/or spend time with loved ones.  
• Learning Opportunities – on joining Modulr you will embark on our 3-day onboarding programme, called ModStart, to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But we do not want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels, platforms, and Buddy allocation to allow you to grow and develop in Modulr.   
• Modulr All hands - join your colleagues for our company wide events throughout the year.  
• Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We ask our team members to be based in the office 4 or more days a week. We have state of the art offices located in Exchange Crescent in Edinburgh, ScaleSpace in London, and WeWork in Amsterdam.   
• Bike to work scheme.  

ModInclusion

We believe that by seeing Modulr, and the world, from all sorts of angles, we can make life better for all. We want you to know that the things that make you, you — like your identity, age, ability, and background — are things that we will always celebrate and support with open arms.  As such, we are keen to maximise the diversity of our workforce and actively encourage applications from anyone and everyone. 

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