We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
As a Manager in Operations Excellence, you will play a pivotal role in driving operational success across Instacart’s retail partners. You’ll serve as both an internal and external expert, ensuring our fulfillment and in-store technologies are seamlessly integrated into retailers’ operations to deliver a best-in-class customer and associate experience.
In this role, you’ll collaborate closely with cross-functional teams to provide operational insights during the launch of new retailers and the rollout of new tools for retailers using our Caper Cart. Externally, you’ll partner with retailers to assess their operational landscape and identify performance opportunities. You’ll influence retailer success by driving engagement, ensuring metric-driven stabilization, and facilitating specific initiatives to optimize operations outside of existing playbooks.
This position requires a proactive, strategic mindset, adaptability to changing conditions, and strong client relationship skills. Your efforts will directly contribute to transforming retail operations, elevating performance across Instacart’s technology and product lines.
You’ll be joining the Retail Ops Excellence (ROE) team, a driving force behind operational success for Instacart’s retail partners using our Caper Carts. The ROE team is instrumental in scaling in-store technology and fulfillment solutions to unlock growth, optimize efficiency, and enhance the in-store experience for both customers and associates. As the retailer management arm of ROE, the Partner Ops Excellence team partners with retailers to deliver strategic guidance, helping them balance growth, quality, and operational excellence for their instacart Caper Programs.
This role will be focused on Connected Stores, specifically Caper, our smart shopping cart offering using deep learning and computer vision for a seamless grab-and-go retail experience. Our plug-and-play solution needs no store renovations; retailers simply buy the carts to gain cashierless capabilities. Caper, a fast-growing retail automation product, costs less than 1% of competitors’ infrastructure and is widely adopted. Our cross-functional team solves problems our customers love.
Minimum Qualifications
Preferred Qualifications
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
