About Highspot
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.
While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.
About the Role
The Partner Operations Manager will be crucial in managing and enhancing the operational aspects of Highspot’s partner programs. This role combines elements of program management, partner onboarding and partner marketing/enablement. The successful candidate will ensure seamless operations, maintain and update partner integration information in our portal, and drive partner engagement through effective communication and event management
Responsibilities
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Program Management: Oversee all aspects of partner program operations, including program administration, managing applications, and handling the MNDA process.
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Partner Onboarding: Facilitate the onboarding of new partners, ensuring a smooth and efficient process.
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Tech Partner Integration Portal: Add listings for new integrations and maintain listings for existing ones to ensure all of the assets (data sheets, videos, presentations…) are up-to-date.
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Data and Reporting: Conduct mapping and reporting using tools like Crossbeam and Reveal; administer and report on the referral program and integrations/marketplace adoption.
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Partner Hub Management: Build and manage the Highspot Partner Hub, creating and managing Bills of Materials (BOM) for Tier 1 and Tier 2 partners.
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Event Operations: Coordinate all operations related to partner-related events, such as Salesforce World Tours, Emblaze, Clari Dinners, and other sponsored events. This includes event sign-up and contracts, list imports and messaging to drive attendance.
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Collaboration and Planning: Work closely with Account Managers, Customer Success Managers, and Account Executives to understand context on accounts and deals; co-develop co-marketing plans with Tier 1 and Tier 2 partners
Required Qualifications
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Experience: Proven experience in partner operations, program management, or a related field, ideally within the technology sector.
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Organizational Skills: Excellent organizational and administrative skills, with the ability to manage multiple projects simultaneously and meet deadlines.
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Communication Skills: Strong communication and interpersonal skills, capable of working effectively with various stakeholders both internally and externally.
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Analytical Abilities: Strong ability to analyze data, generate reports, and provide insights that drive strategic decisions.
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Adaptability: Flexible and adaptable to meet the evolving needs of a dynamic business environment.
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
