Partner Operations Manager

The Team

At Deliveroo, it is our mission to build the definitive food company. In order to do that, we’re building a company where everyone can belong, grow and do the best work of their lives.  

The U.K. & Ireland is our domestic and most mature market. Functions include commercial, operations and marketing, and teams in the UK&I work closely with global functions such as product, technology and consumer to deliver results for our customers. The Partner Operations team sits within the UKI Operations department and is focused on improving the experience of our customers when they place an order from our largest and highest volume restaurant and grocery partners. 

The Role

As a Partner Operations Manager you will be responsible for improving the delivery operations associated with our highest volume partners. You will diagnose and resolve issues across multiple stakeholders and test solutions to address them in a timely and systematic manner. In addition, you will work with the commercial team to equip them with the necessary tool set to improve site performance, while aligning the aims of Partner Operations with other functions in the business. You will also collaborate with the Product team to ensure the voice of the partner is considered in the development of new features and drive their rollout with internal and external partners. Furthermore, where relevant, you will be responsible for expanding existing and rolling out new partners, while ensuring high operational performance for new site launches. 

To be successful in this role, you’ll need strong communication skills to deliver clear messages to internal and external stakeholders. You should be able to manage multiple projects and stakeholders in a structured and logical way while providing detailed updates. 

Responsibilities and Deliverables 

Deliverable 1: Drive improvements in delivery operations associated with our highest volume partners cross-functionally

• Independently and proactively diagnose, resolve and report on areas of concern for partner operations across multiple stakeholders, testing solutions to address them and quickly determining how to scale them with a systematic approach
• Innovatively seek out opportunities to move the needle on partner operational performance and execute in a timely and considered manner
• Align the aims of Partner Operations with those of other functions within the business on areas such as target and KPI setting 
• Ensure the team shares best practice within and across segments
• Attend partner Monthly/Quarterly Business Reviews to provide operational updates and understand key commercial priorities for partners

Deliverable 2: Work with the Product team to champion the voice of the partner in the development of new features, and drive the rollout and implementation of new features with internal stakeholders and external partners

• Collaborate with the Product team to ensure the voice of the partner is considered in the development of new features
• Drive the rollout and implementation of new features with internal and external partners 

Deliverable 3: Pivotal in the expansion and/or rollout plans of partners, to ensure solid operational performance for new site launches

• Where relevant, be responsible for expanding existing and rolling out new partners while ensuring high operational performance for new site launches
• Leverage relationships when aligning business outcomes with partners, including effective negotiation skills and rigorous and robust operational proposals

Overall Responsibilities:

• Develop good working relationships with key stakeholders, influence, and attain the requisite buy-in 
• Rally others behind an idea and get stakeholders (both internal and external) to buy-in to your ideas
• Identify the relevant information required to make a decision and present that information in a concise, logical manner
• Infectiously curious and happy to question the status-quo
• Manage multiple projects and stakeholders in a structured and logical way to ensure you’re always delivering the right work at the right time.

Requirements

• Communication - able to develop good working relationships with key stakeholders, influence, and attain the requisite buy-in 
• Influencer - able to rally others behind an idea and get stakeholders (both internal and external) to buy-in to your ideas.
• Analytical - able to identify the relevant information required to make a decision and present that information in a concise, logical manner
• Inquisitive - infectiously curious and happy to question the status-quo
• Project management - experience managing multiple projects and stakeholders in a structured and logical way to ensure you’re always delivering the right work at the right time.

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, aiming to answer some of the most interesting questions out there. We move fast, value autonomy and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a experience with (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

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