The Partner Operations Manager sits within the Italy Operations department, reporting directly to the Head of Operations, and is focused on improving the experience of our customers when they place an order from our largest and highest volume restaurants and grocery partners.
You will work in our offices in Milan.
As a Partner Operations Manager you will improve the delivery operations associated with our highest volume partners. You will resolve issues across multiple stakeholders and test solutions to address them.
You will also work with the commercial team to equip them with the necessary tool set to improve site performance, while aligning the aims of Partner Operations with other functions in the business. You will also collaborate with the Product team to ensure the voice of the partner is considered in the development of new features and drive their rollout with internal and external partners.
Furthermore, where relevant, you will expand existing and rolling out new partners, while ensuring high operational performance for new site launches.
Deliverable 1: Improve our delivery operations associated with our highest volume partners cross-functionally
Deliverable 2: Work with the Product team to advocate for the voice of the partner in the development of new features, and lead the rollout and implementation of new features with internal stakeholders and external partners
Deliverable 3: Pivotal in the expansion and rollout plans of partners, to ensure solid operational performance for new site launches
Deliverable 4: Deliver impactful cross-functional projects
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer different great benefits such as monthly Deliveroo credit, welfare program, community, convenience, professional growth, time away and relocation. We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.
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