Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at
Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
As a Partner Operations Manager at Zopa Bank, you will play a crucial role in managing relationships with debt purchasers and other specialist UK Recoveries suppliers. Reporting directly to the Head of Partner Operation, you will be responsible for completing due diligence, ensuring compliance, and optimizing performance across several UK supplier partnerships.
You will be willing to travel within the UK to visit suppliers as required.
A day in the life:
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Supplier Relationship Management: Cultivate and maintain strong relationships with debt purchasers and other specialist suppliers
- Serve as the primary point of contact for all supplier-related inquiries and issues
- Proactively identify and address any issues or challenges that arise in supplier relationships
- Work closely with suppliers to resolve disputes, discrepancies, or operational issues in a timely manner
- Escalate critical issues to the Head of Partner Operations and other relevant stakeholders as needed.
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Supplier Oversight: Conduct thorough due diligence assessments on potential and existing suppliers to evaluate their capabilities and compliance with regulatory and contractual requirements
- Develop and implement compliance frameworks to ensure all supplier activities adhere to industry standards and legal obligations
- Monitor supplier performance and conduct periodic audits to mitigate risks and maintain compliance
- Reconcile Supplier invoicing for accuracy.
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Performance Optimization & continuous Improvement: Collaborate with internal stakeholders to identify opportunities for improving supplier performance and efficiency
- Implement strategies to enhance the quality of services provided by suppliers while optimizing costs
- Track key performance indicators (KPIs) and metrics to measure supplier performance and identify areas for improvement
- Stay informed about industry trends, best practices, and emerging technologies related to Debt Purchase and other specialist recoveries suppliers.
About you:
- Proven experience in supplier management, procurement, or vendor management within the financial services industry
- Strong understanding of regulatory requirements, compliance standards, and risk management principles
- Excellent negotiation, communication, and interpersonal skills
- Demonstrated ability to manage multiple projects simultaneously and meet tight deadlines
- Proficiency in Microsoft Office Suite and supplier management software.
#LI-LH1
Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
