The main goal of a Partner Operations Helpdesk Administrator is to ensure that partners receive timely and effective support for their inquiries and issues, and to manage and maintain the partner basic data in all systems.
- Respond to partner inquiries and provide support through various channels such as tickets and email. This includes troubleshooting issues, answering questions, and providing guidance as needed.
- Manage and maintain the partner helpdesk ticketing system to ensure tickets are properly documented, tracked, and resolved in a timely manner.
- Escalate and coordinate with relevant teams or departments to address more complex partner issues or requests.
- Generate and analyze reports on partner helpdesk performance, ticket resolution times, and customer satisfaction ratings.
- Manage and maintain partner basic data in all relevant systems.
Note: Permanent working hours US (Chicago time zone)
- Experience from working in an international and matrix organization.
- A true team-player focusing on creating long term value for the team.
- Understanding of enterprise IT systems.
- Excellent verbal and written communication skills in English.
- Work ethic based on a strong desire to fulfill expectations.
- Demonstrated ability to meet deadlines and deliver results with high quality.
- High proficiency in Microsoft Office.
- Live the IFS Values.
We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
