THE CARWOW GROUP
Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.
What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.
In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.
WHY JOIN US?
Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm an early backer of LinkedIn and Shopify, Bessemer Venture Partners, to accelerate our growth plans!
As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.
Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).
Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!
WHAT YOU'LL BE DOING
- Responding to dealership support cases and escalations either via phone or email (Salesforce), covering all administration which may include; new user set-up, usability queries, and other admin-related activities
- Meeting targeted SLA’s (Service level agreements) for all case types via Salesforce and maintaining Salesforce data to ensure efficient workflow
- Reviewing form applications to make informed decisions on whether dealers meet the criteria to join the platform or not.
- Proficient in managing account users, dealership account lifecycle and account status.
Requirements
WHAT YOU'LL NEED
- Strong interpersonal skills
- Good telephone etiquette for dealer-facing conversations
- Great team player - willing to support and assist your internal colleagues
- Comfortable with technology and using Salesforce to support your workload for maximum efficiency and transparency
- Highly organised and motivated by working to deadlines and service level agreement targets
- Motivated by helping dealers to help themselves, use the carwow tools and platform and achieve long-term success
- Time management focused with excellent planning skills, and able to prioritise your workload effectively
- Able to think on your feet and multi-task to achieve operational excellence
- To provide feedback and learnings to improve systems and processes as we scale
- An exceptional written communicator, able to convey complex matters in a simplified way
Benefits
WHAT'S IN IT FOR YOU
- Hybrid working
- Competitive salary to fund that dream holiday to Bali
- Share options - when we thrive, so do you!
- Private Healthcare, for peace of mind
- Meal allowance
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Enhanced holiday package, plus Bank Holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house - because moving is hard enough without work!
- For your third year anniversary, get 30 days of annual leave per year
- For your tenth year anniversary, get 35 days of annual leave per year
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
- The latest tech (Macbook or Surface) to power your gif-sending talents
- Up to £500/€550 home office allowance for that massage chair you’ve been talking about
- Generous learning and development budget to help you master your craft
- Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
- Refer a friend, get paid. Repeat for infinite money
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
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