Are you an experienced service-minded communicator who enjoys solving problems for restaurant partners? Are you detail-oriented and enjoy testing out new ideas? If this sounds like you, then we’d love to chat!
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Germany in the autumn of 2019, and have since been conquering the food delivery scene step by step.
Role background
As a result of Wolt’s rapid expansion, we need a Partner Operations Associate that helps our restaurant partners to succeed at Wolt in Germany. As a Partner Operations team member, you will support our existing restaurant partners, help them solve problems and answer their queries. You will interact on a day to day basis with our restaurant partners, look after them, and make sure they are set up for success at Wolt!
You’re excited about this opportunity because you will be…
maximizing our restaurant partners’ opportunity for success, by solving their operational requests.
managing dashboards to ensure a structured and quick response to our restaurant partners.
using data to reactively contact restaurant partners in order to improve their performance
assisting the Partner Operations team in handling more complex support tickets.
enhancing the experience for Merchants, offering day-to-day support and improving the speed and efficiency of the resolution of operational requests.
assisting the restaurant team with other ad-hoc tasks.
Fluency in German and a good level of English.
Solid experience from a previous support, administration, or account management role.
Strong communication skills and interpersonal skills, with the ability to manage expectations and deal effectively with many customers on a daily basis.
Experience from within the restaurant industry is a plus.
Structured, detailed and service-oriented.
Self-starter with a passion for food.
What we offer
Independent work in a dynamic, international team
A fast-growing tech company with many career opportunities
Attractive salary package
Cool office in the heart of Berlin
Discount on Wolt orders
