THE CARWOW GROUP
Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.
What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.
In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.
WHY JOIN US?
Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm an early backer of LinkedIn and Shopify, Bessemer Venture Partners, to accelerate our growth plans!
As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.
Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).
Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!
THE ROLE
The Partner Operations Advisor plays an integral role in our Commercial organisation. Your role will involve seeking out opportunities to help improve the efficiency of our current teams and their processes through automation and more advanced tracking. You will be part of some key exciting projects for Carwow that are highly cross-functional giving you the opportunity to see all corners of the business.
WHAT YOU'LL DO
- Lead efforts to automate reporting processes and compile data for partner-facing collateral.
- Develop and implement metrics to measure the effectiveness of partner operations and propose enhancements.
- Resolve complex partner enquiries via phone and email, including new user setup, usability questions, discount issues, and administrative tasks. Ensure timely resolution of all queries within targeted SLAs using Salesforce. Maintain comprehensive and accurate Salesforce data to support efficient workflow.
- Oversee the teams effort with acquisition of fresh stock from dealerships and manage manual stocklists, bespoke, and automated feeds. Map cars and ensure optimal stock ratios by maintaining high-quality stock data. Develop strategies to improve stock management processes and data quality.
- Lead the management of the carwow site’s merchandising, including colour mapping, new model launches, and quality assurance, to provide a superior consumer experience.
- Maintain and troubleshoot Leasing feeds in collaboration with Account Managers to ensure seamless operations.
- Drive and manage go-to-market proposals for Sale events, product updates, new propositions, and OEM communications for both internal teams and partners. Lead cross-functional teams to ensure the successful execution of go-to-market strategies.
Requirements
Benefits
WHAT’S IN IT FOR YOU
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
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