The Partner Manager reports to the Senior Director of Operations and is responsible for developing and managing relationships with a portfolio of partners; collaborating cross-functionally with internal teams for partner enablement; and for executing high-level initiatives to expand the partnership(s) in collaboration with our Partner Business Development team. The ideal candidate will have experience managing relationships with varying levels of seniority (up to C-Suite); and demonstrate attention to detail, responsiveness, problem-solving, and the ability to lead & manage through influence.
Responsibilities:
- Develop, manage and grow FreedomPay’s relationship with assigned enterprise partners
- Collaborate cross-functionally to implement strategies that enable partner success and improve the overall partner experience
- Work closely with the Partner Business Development team on strategy to increase platform consumption and grow revenue within your assigned partner portfolio
- Manage hardware forecasting activities of assigned partners
- Track key metrics to support ongoing partner management
- Maintain weekly cadence of executive reporting
- Drive resolution of partner escalations
- Contribute to the development of partnership strategies that align with the best interests of both FreedomPay and assigned partners.
- Keep partner updated with enhancements/new offerings with FreedomPay's product suite
Basic Requirements
- Minimum of 5 years of experience in Partner Management, Sales, Channel Sales, Customer Success, and/or Account Management position(s)
- Bachelor’s Degree or equivalent experience
Preferred Skills and Experience:
- Bias for action with the ability to do whatever it takes to ensure success
- Excellent verbal and written communication
- Ability to speak & present publicly, and in front of large groups
- Ability to communicate effectively with C-Suite executives
- Comfortable working in fast paced, entrepreneurial environments
- Strong organizational and time management skills
- Proficiency with Microsoft Office and CRM
- Experience in Payments, or adjacent industries, a plus
- Ability to travel up to 10-15%
- Ability to come into the office located in Philadelphia, PA once a week
