Partner Enablement Manager

Team Description

The Reseller Partner Program team is a group of dedicated individuals who are passionate about finding the right partners for Pendo and helping to enable those partners to sell portions of the Pendo product line. We work with partners that span multiple industries including: Fintech, Banking, Procurement, HR, Field Services, and Education. Our partners white label Pendo’s Digital Adoption solutions and resell those products to their customers. 

Role Responsibilities:

As a Partner Enablement Manager, your primary responsibility is to spearhead organization-wide enablement initiatives, focusing specifically on Go-to-Market teams: Sales, Solution Engineering, and Customer Success. In this role, you will create, manage, and execute worldwide Go-to-Market (GTM) initiatives. These initiatives are to be tailored for our key partners to help them succeed in supporting our program, run marketing campaigns, build executive relationships, grow revenue, and shape their GTM strategies.

In this cross-functional role, you'll collaborate closely with Pendo’s executives, sales, product management, and marketing teams. You will play a critical role in business retention by ensuring a seamless setup experience for new and existing partners.

Role includes:

• Responsible for creating and delivering partner-specific enablement plans aimed at driving consistent and substantial revenue growth.
• Effectively communicate enablement strategy and KPIs to both internal Pendo and external partner stakeholders.
• Accountable for ensuring a smooth onboarding for new partners by providing technical training, product knowledge, and GTM support resources to ensure a seamless partnership kickoff.
• Gather technical requirements and validate prospective partners technical fit, ensuring a smooth onboarding and setting up partners for success
• Collaborate cross functionally with product, engineering, customer success and others to gather partner and customer feedback and escalate any issues. 
• Act as a Pendo subject matter expert and mentor by contributing relevant content, processes, and thought leadership that advance the partnership team strategy and goals

Minimum Requirements:

• 5 years or more of channel partner experience, enablement or Sales Engineering in SaaS
• Experience creating and delivering enablement programs to multiple stakeholder groups, including GTM teams, with a proven impact to the business
• Have solid project management skills including: planning work, managing details, keeping multiple tasks/projects on track, working with cross functional stakeholders, and navigating ambiguity to deliver results
• Hands-on experience working with/troubleshooting web (HTML, CSS, Javascript, REST APIs) or mobile technologies either in a customer-focused role or as a developer
• Excellent presentation and product demonstration skills adaptable to both executives and technical stakeholders
• Proven creative thinker that independently generates and executes on innovative ideas for how to engage learners

Preferred Qualifications:

• Bachelor’s degree preferred
• Familiarity with digital adoption and/or experience selling outcomes of digital transformation and change management is a huge plus
• Proven track record of working with large Enterprise customers, advocating for their needs, and driving successful outcomes.

Pendo Description

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected base salary range for this role in the following location is:

Raleigh, NC - USD $84,000 - $105,000

New York City, NY - $88,200 - $110,300

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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