Partner Development Manager

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is hiring a Partner Development Manager to join our services team! In this role you will focus on growing revenue for our UK publishers. You'll work closely with the wider Partner Services org, delivering exceptional customer service to all of our partners.

In this role you will ensure that Index exceeds our publishers’ expectations, by optimizing their current setup and identifying areas of growth. You should be able to work independently, be proactive, and self-motivated. You'll use your knowledge to explain complex media trading solutions in a straightforward way. As a publisher advocate, you'll resolve client issues, manage expectations, and help foster a culture of learning within the company. You'll learn and share strategies with internal and external teams to improve campaign performance.

What We’re Looking For:

• Strategic: As you get to know our business, we’ll rely on you to find insights and opportunities that help our partners grow revenue and boost marketplace demand. Supporting our publisher partners with advancing their programmatic strategies drives long term success for our business.
• Curious and Innovative: You're always thinking of ways to improve products or processes and scaling those solutions.
• Collaborative: Build and influence collaboration with internal peers, across teams such as solutions consulting, buyer development and product.

Here’s What You’ll be Doing:

• Manage publisher client relationships for Index’s UK accounts across the industry, from traditional publishers to Streaming TV partners.
• Establish and grow great relationships with senior executives across your book of business, acting as a trusted advisor and advocate.
• Find new insights and revenue opportunities to help partners increase their monetization.
• Drive demand across the publisher portfolio and implement optimization recommendations by working closely with clients.
• Handle tasks such as monitoring daily performance and creating custom reports.
• Promote and upsell Index products through understanding client needs, serving as their main point of contact.
• Address client issues, sharing updates and managing expectations both internally and externally.
• Look for ways to automate processes to serve publishers more efficiently.
• Forecast client revenue growth and track progress towards goals and key results.

Here's What You Need:

• Goal oriented approach to your clients — you are constantly seeking an opportunity to add value, build relationships, and deliver insights that grow revenue both for the partner, and consequently, for Index.
• A Bachelor's Degree from an accredited university
• A proficiency for data-driven decision making
• Knowledge of the online advertising industry including technology solutions, advertising/publisher and network business models, understanding of ad serving, media trading, RTB and/or related advertising technology

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents  
• Paid time off, health days, and personal obligation days plus flexible work schedules  
• Competitive retirement matching plans  
• Equity packages  
• Generous parental leave available to birthing, non-birthing, and adoptive parents  
• Annual well-being allowance plus fitness discounts and group wellness activities    
• Commuter benefits and discounts, where available  
• Employee assistance program  
• Mental health first aid program that provides an in-the-moment point of contact and reassurance  
• One day of volunteer time off per year and a donation-matching program  
• Bi-weekly town halls and regular community-led team events  
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here 

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. 

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

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