Salary: Dependent on experience
Location: Nelson (fully office based position)
Working hours: Monday to Friday – 08:30/09:00 – 17:00/17:30
As the Customer Loyalty Sales Lead, aligned to the Partner Business Sales function, your role will involve taking full ownership for the end-to-end process of customer cancellations following requests Daisy may receive for the services customers have or for any customers that may express they wish to leave Daisy.
- Proactively contact and manage the inactive business partner base seeking to maintain revenues and grow the customers product set.
- Communicating with and updating BP and Business Development Managers on accounts will be essential to improve our ability to service and retain customers.
- Be responsible for managing active and non-active partner lists, feeding back to BP managers with observations.
- Performing inbound and outbound call activity
- Establish a suitable resolution for both the customer and the business / Partner in a timely manner.
- Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
- Increase customer loyalty and reduce churn working in synergy with other departments.
- Be able to demonstrate an ability to work within a fast-paced environment within the service industry.
- Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
- Can do attitude with a flexible approach to work.
- To build and maintain good working relationships with both internal and external customers.
- Possess excellent, assertive and controlled telephone manner.
- Proven experience in achieving sales targets in telecommunications or a related industry.
- Strong leadership skills with the ability to inspire and gain trust from team members to their full potential.
- Demonstrated expertise in creatively retaining customers and implementing innovative solutions.
- Excellent analytical and data-driven decision-making abilities to monitor and optimise team performance.
- Exceptional presentation and communication skills to articulate sales performances and interact with stakeholders.
Why choose Daisy? Here are just a few reasons:
- Enjoy 25 days of holidays plus bank holidays, with the option to add more to your balance.
- Invest in your professional development to help you reach your career aspirations.
- Access eye care vouchers and discounted Medicash membership for your well-being.
- Unlock discounts at over 1,200 retailers and exclusive offers on Daisy products.
- Celebrate special occasions with an extra day off for your birthday or wedding.
- Benefit from auto-enrolment in a salary pension scheme after probation.
Join us at Daisy Communications and unleash your potential in a rewarding sales career!
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