Blink UX is looking for an enthusiastic, high-energy person to join our team in a multifaceted part-time, contract Studio Host role. This person needs to have exceptional communication and organizational skills; a strong work ethic and an upbeat personality; as well as experience with high-touch customer service. This role will require a flexible work schedule. The contract will run from August 2024 through September with the potential to extend. This position is part-time and located in our San Diego Office where you can enjoy a beautiful office space with a great team culture.
What you will be doing:
- Host:
- Monitor security: sign in and sign out participants and clients; keep track of who is in the space; monitor guest use of restricted areas.
- Prepare paperwork for research participants.
- Act as on-site client liaison during research studies.
- Host research studies by greeting and signing in respondents with a welcoming attitude.
- Track the show rate of participants.
- Handle gratuities for research participants.
- Work to ensure on-site clients have an exceptional experience while visiting: including high-touch customer service and meal prep
- General Office Management:
- Responsible for daily organization: furniture arrangement; cleanliness of client rooms and labs.
- Monitor office and break room supplies and order them as necessary.
- Prepare conference rooms for client visits and clean up when finished.
- Arrange lunch for client visitors and meetings.
- Responsible for helping keep the break room organized and clean: load and unload dishwasher.
- Stock fruit, snacks and drinks.
- Support Lab Manager, research teams and office staff with administrative tasks as needed.
- Help to coordinate and assist with office celebrations and events: including daytime and nighttime events.
- Receptionist:
- Greet office visitors.
- Distribute mail.
- Know when and which clients are visiting: find out and prepare for their needs while visiting.
- Ensure each Blink visitor has an exceptional experience.
What we are looking for:
- 1 + year(s) of experience as an administrative assistant, receptionist, or related customer service type of work.
- Experience with Google Docs, Google Sheets is a plus.
- Comfortable working with technology.
- Additional experience in high-touch hospitality is ideal.
- Must have a professional, positive, and friendly demeanor. Calm under pressure and able to adjust and pivot in a changing environment.
- Business casual; present oneself in a professional manner.
- Strong customer service skills and communication skills.
- Self-managed and well-organized with the ability to multitask in a fast-paced environment.
- Great attention to detail, able to anticipate needs, and enjoy helping people.
- Flexible schedule.
- Willing and able to lift 10-25 lbs (there may be a need to move lab furniture and deliveries.)
- Willing and able to use stairs.
About Us:
Blink UX is a design consulting firm creating products that people use, love and remember. Blink has over two decades of experience in UX research, strategy, and design partnering with innovative industry leaders including Amazon, Chase, Gates Foundation, Google, Meta, and NASA. For more information visit
blinkux.com.
Our Culture
Maintaining a positive company culture requires the same careful curation, management, and rigor as any other aspect of a business. At Blink, we consciously design our culture to ensure that employees have the structure and guidance they need to fully develop their skills and abilities for a happy and rewarding career. Be sure to read up on the unique aspects of our
company culture framework and ensure they align with your working style.
EEO
When hiring, we aim to build teams of compassionate people with diverse experiences, thoughts, and skills. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual preference, gender identity or age, disability or length of time spent unemployed.
Following your application submission we encourage you to disclose personal demographic information in order to help us comply with federal and state Equal Employment Opportunity record-keeping requirements. We will also use this information in an anonymous aggregated form to help us measure and improve diversity at Blink.
