About Alloy.ai
At Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We’re tackling a real and complex problem for them—managing supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards and labor-intensive manual processes.
Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another.
We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.
About The Role
This part-time contracting role is a crucial part of our Client Solutions team while we scale. This role will be online from 7 - 9am PT supporting getting data into our platform by 9am PT in order to ensure our customers have their latest data from key retailers.
It will involve executing an outlined process and QAing data as it flows into our system. This role may also engage in Tier 1 and Tier 2 support to our growing customer base. No special skills are needed for this role as it involves simply downloading and uploading files.
About You
In this role, you will provide crucial support to make sure our data platform always has the most accurate data. You are able to work independently and pride yourself on completing a task successfully and QAing any issues if not with minimal supervision. You are reliable and can communicate effectively and succinctly to remote team members.
What You Will Do
- Be online and available 5 days a week with Saturday & Sunday a must every week until January 31, 2025 from 7 - 9am PT.
- Leverage an outlined process for ingesting data into the Alloy Platform by 9am PT which involves logging into a retailer portal, downloading data, and uploading it into Alloy’s system.
- Proactively update Alloy internal team on any issues or delays that arrive via Slack.
- Facilitate quality checks to ensure data accuracy.
- If time allows, triage inbound tickets and assign them to appropriate groups to resolve.
- If time allows, respond to customer queries in a timely and accurate way via Alloy’s Zendesk ticketing system.
What We Are Looking For
- You must be able to consistently work from 7am - 9am Pacific Time 5 days a week including Saturdays & Sundays and holidays until January 31, 2025. Any time off needs to be communicated and coordinated in advance.
- You must be available to work on Saturdays & Sundays but the other 3 days during the Monday - Friday work week can be flexible based on the availability of the other contractor (we will be hiring 2 of these positions).
- Detail oriented and comfortable in MS Excel and Google Sheets.
- Comfort with data and QAing its accuracy. Ability to work independently with effective time management and minimal supervision.
- While not necessary, experience using Zendesk or other help desk software in order to respond to customer inquiries is a plus.
Role is remote and can be completed anywhere in the United States or Canada but must be online from 7 - 9am PT for the 5 days a week that is agreed upon in advance.
